P4 Sr. Customer Success Manager

This job was posted by : For moreinformation, please see:work days are brighter here.Were obsessed with making hard work pay off, for our people, ourcustomers, and the world around us. As a Fortune 500 company and aleading AI platform for managing people, money, and agents, were shapingthe future of work so teams can reach their potential and focus on whatmatters most. The minute you join, youll feel it. Not just in theproducts we build, but in how we show up for each other. Our culture isrooted in integrity, empathy, and shared enthusiasm. Were in thistogether, tackling big challenges with bold ideas and genuine care. Welook for curious minds and courageous collaborators who bringsun-drenched optimism and drive. Whether you're building smartersolutions, supporting customers, or creating a space where everyonebelongs, youll do meaningful work with Workmates whove got your back. Inreturn, well give you the trust to take risks, the tools to grow, theskills to develop and the support of a company invested in you for thelong haul. So, if you want to inspire a brighter work day for everyone,including yourself, youve found a match in Workday, and we hope to be amatch for you too.About the TeamPlay a pivotal role in ensuring our customers realize maximum value fromtheir Workday investments through comprehensive adoption and valueengagements. We prioritize delivering exceptional experiences thatsupport our customers throughout their business lifecycle. Throughregular reviews, we identify achievements and uncover freshopportunities for success.Our team has diverse backgrounds and experiences, all unified in ourmission to empower our customers to succeed. We are a globalorganization spanning North America, EMEA, and APACAbout the Role About the Role:The Customer Success team is dedicated to engaging every customer,ensuring they derive meaningful value throughout their journey withWorkday. Our focus on customer growth and innovation drives us toenhance product adoption, elevate customer outcomes, and secure renewalsin close collaboration with our account teams. We meet each customerwhere they are and tailor our approach to meet their unique needs.Our commitment to fostering an inclusive, collaborative, and empoweredenvironment for our Workmates enables us to innovate and consistentlydrive exceptional customer success Responsibilities:- Focused on high-touch, curated experiences for Workdays most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey- Acting as a strategic partner with insights into customers objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs- Ability to understand and identify Workday services and offerings and how they help meet customers objectives leading to upsell opportunities- Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution- Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities- Collaborating cross functionally with account team members to create a seamless & optimal customer experience- Creating customer champions and advocates Expected results within 3-6 months:- A proficient knowledge of Workday products, services and offerings.- Self-sufficient management of a portfolio of 15 customers in the United States- Detailed & prioritized account plan development, including product adoption strate ies and the identification of any upsell opportunities.- Manage and establish customer relationships including key executives and decision makers- Timely execution of customer success engagementsAbout You Basic Qualifications- Minimum of 7-10 years in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels- Customer management experience in a complex software or SaaS environment- 5+ years demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management) Other QualificationsFunctional domain expertise with Financials (in addition to HCM/Payroll)is preferredr

Created: 2026-01-19