Monitoring & Event Management Team Lead (...

Req ID: RQ213203 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Process and Operational Efficiency Skills: Collaboration,Enterprise Monitoring,IT Service Management (ITSM) Certifications: ITIL 4 Foundation PeopleCert - PeopleCert Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Advance how our customer operates while you advance your career. Join GDIT as Monitoring & Event Management Team Lead (SIEMu2011capable) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As the Monitoring & Event Management Team Lead, you will lead the team that staffs the Enterpriseu2011Wide Command Center (EWCC) and own dayu2011tou2011day delivery of 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across FDICu2019s hybrid IT environment. You will ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet FDIC requirements and contractual service levels while managing contractor personnel performance, documentation, and continuous improvement. MEANINGFUL WORK AND PERSONAL IMPACT As the Monitoring & Event Management Team Lead, the work youu2019ll do at GDIT will be impactful to the mission of FDIC. You will play a crucial role in ensuring continuous availability and rapid restoration of critical FDIC services and infrastructure. u2022 Lead MEM staffing, shift schedules, handoffs, and Duty Officer readiness to ensure uninterrupted 24x7x365 EWCC operations. u2022 Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 incidents. u2022 Drive improvements in monitoring efficacy, reduce false positives, and ensure timely P1 outage notifications and status updates per SLAs. u2022 Utilize enterprise monitoring tools, CMDB/ITSM integrations, synthetic transaction scripts, automation, ServiceNow Operations Modules, and SIEMu2011style event/log correlation to deliver reliable MEM services. WHAT YOUu2019LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Monitoring & Event Management Team Lead must have: Experience : Minimum 5 years of Monitoring & Event Management experience. At least 3 years in an IT outsourcing environment managing contractor personnel and operational delivery for 24x7 services. Certification(s) : ITIL 4 Foundation (required). Degree: High School Diploma, College Preferred. Required Technical Skills u2022 Strong knowledge of ICMP, SNMPv3, SSH, WMI, NetFlow and encrypted management protocols. u2022 Handsu2011on experience with availability, utilization, performance, synthetic transaction, composite transaction, and log file monitoring. u2022 Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment. u2022 Proficiency in ServiceNow Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration. u2022 SIEM keyword: Experience with log aggregation, event normalization, correlation rule development, and SIEMu2011style analytics (e.g., Splunk, QRadar, Microsoft Sentinel, or equivalent) or demonstrated ability to implement equivalent capabilities within MEM tooling. u2022 Proficiency in scripting and automation for synthetic transactions and automated remediation (PowerShell, Python, or similar). u2022 Familiarity with database monitoring, middleware metrics (JVM, connection pools), and cloud monitoring for IaaS/PaaS/SaaS. Required Tool Proficiency Proven experience and proficiency with the following enterprise tools or direct equivalents: Intune; CrowdStrike; Defender; Endpoint Privilege Management; Fleet RMM; Netaphor SiteAudit; HP Web Jet Admin; Kofax Autostore; Token Vault; Wise Admin Studio; PSTools; Graph; YubiKey Manager; vSec:CMS Admin. Location : Onsite in Arlington, VA. Candidate must reside within the DC/MD/Northern VA area. Required Skills and Abilities u2022 Proven leadership and team management in highu2011pressure, 24x7 environments. u2022 Clear, concise communicator for technical and nonu2011technical stakeholders; experienced running incident bridge calls and delivering outage updates. u2022 Strong analytical skills for root cause analysis, trend interpretation, and parametric application analysis. u2022 Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics. u2022 Customer focus and ability to coordinate with vendors and thirdu2011party providers. u2022 Preferred Skillsu2022 Experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM). u2022 Experience with lowu2011code automation platforms and vendor support relationships for troubleshooting and EOL remediation. RESPONSIBILITIES AND DELIVERABLES u2022 Operational Leadership u2014 Lead MEM team activities to provide continuous EWCC coverage, ensure staffing coverage, and maintain Duty Officer readiness for P1/P2 incidents. u2022 Incident and Event Management u2014 Oversee event detection, validation, correlation, automated ticket generation, and lead incident bridge calls; ensure P1 outage notifications and updates meet contractual timelines. u2022 ServiceNow Operations & SIEM Integration u2014 Configure, tune, and operate ServiceNow Operations Modules to ingest events, correlate alerts, populate incidents, maintain CMDB accuracy, and automate remediation and escalation workflows; implement SIEMu2011style log aggregation and correlation where required and coordinate escalations to SOC/security teams for securityu2011relevant events. u2022 Tooling and Configuration u2014 Configure and maintain monitoring tools, dashboards, synthetic transactions, polling/trap logic, alert thresholds, and automated escalation workflows. u2022 CMDB and ITSM Integration u2014 Maintain full integration between MEM, CMS/CMDB, and ITSMS so incidents include CI attributes, relationships, and correct severity assignments. u2022 Standards and Tuning u2014 Develop, publish, and refine monitoring standards and templates; conduct quarterly reviews with FDIC to tune monitors and reduce noise. u2022 Performance and Capacity u2014 Oversee availability, utilization, and performance monitoring for Data Center, Cloud, Network, and Unified Communications CIs; support capacity planning and trend analysis. u2022 Reporting and Continuous Improvement u2014 Produce MEM reports and dashboards; recommend and implement improvements to increase monitoring efficacy and reduce false positives. u2022 Documentation and Audit Support u2014 Validate knowledge base articles, SOPs, runbooks, and provide audit support and remediation for MEM tools. u2022 Vendor Coordination u2014 Coordinate with vendors and thirdu2011party providers for troubleshooting, patching, and tool rationalization. u2022 Access and Escalation u2014 Provide FDIC direct access to engineering resources and ensure timely escalation to resolver groups. GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. u2022 Growth u2014 AIu2011powered career tools that identify career steps and learning opportunities. u2022 Support u2014 Internal mobility team focused on helping you achieve your career goals. u2022 Rewards u2014 Comprehensive benefits and wellness packages, 401K with company match, competitive pay, and paid time off. u2022 Flexibility u2014 Fullu2011flex work week where eligible. u2022 Community u2014 Awardu2011winning culture of innovation and a militaryu2011friendly workplace. The likely salary range for this position is $124,093 - $105,800. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

Created: 2026-01-19