Supervisor

Location:4910 Tiedeman Road, Brooklyn OhioJob SummaryResponsible for servicing assigned portfolio consisting of a variety of products primarily for the Real Estate Institutional Capital Group Line of Business. Primary servicing functions are for non-owner occupied /interim loan servicing, portfolio administration and related client services. Provide excellent communication with the lending staff and partners supported by the ICG teams. Client segment focus are public and private REITS, real estate private equity firms and advisers and real estate owners. The specialized healthcare team focuses on property financing needs of hospitals and senior housing owners and operators. Independently manage all pre-closing, pre-boarding review of documents and risk management. Responsible for providing superior client service and expertise to both internal and external clients related a portfolio of revolvers/term/bridge loans with ability to manage multiple projects and levels of complexity. Strength and experience also required for problem solving and loan system processing including loan boarding, maintenance, data integrity etc.Essential FunctionsResponsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital DivisionResponsible for all post-closing services for assigned portfolio of medium complexity loan structures.Proven ability to prioritize and handle multiple tasks in a high-volume environmentProvides backup for servicing for team members.Provides expertise and assist RM and Closer in pre-closing process by review of loan documents, evaluation of funding requirements and attending closing meetingsAssimilates and analyzes information necessary to establish medium complexity loan and disbursement controls on bank systems, including borrowing base availability.Establishes and maintains servicing files including property additions and releases and letter of credit issuance.Identifies exceptions and obtains appropriate approvals as necessaryInitiates and analyzes standard and custom monitoring requirements including title/tax update, insurance and holdbacksInitiates financial and collateral transactions based on customer request or loan document provisionsAnalyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instructionMaintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.Clearly and immediately communicates problems/issues to Manager and/or RMForms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions.Provides expertise to RMs on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk managementProvides expertise to others by thorough understanding of business requirements of clients and loan related transactionsActive participation in projects as neededPerform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without ply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.EducationBachelor's degree or equivalent experienceRequired Qualifications3+ years' experience and knowledge of commercial real estate includi

Created: 2026-01-19