Technical Support Student

Position Summary Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attract customers worldwide, and guide people in their daily lives. At Daktronics, youu2019ll engage in meaningful work and have the chance to grow both personally and professionally. Our internships and student positions offer hands-on experience, mentorship, and the opportunity to develop a deep understanding of our products and industry practices. Youu2019ll have a mentor who will challenge you to find solutions, take initiative and develop a strong understanding of Daktronics products, practices, and procedures. We are committed to providing the resources and mentorship necessary to thrive in your position, ensuring you feel supported and are successful. What will the work look like for me? Core Responsibilities: + Ensure responsiveness and first-time resolution to customersu2019 requests for technical support, primarily through incoming calls, community requests, and email conversations. + Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail. + Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. + Receive technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. When you start your career in a student position with Daktronics, youu2019ll put your classroom knowledge to the test in a professional setting. Youu2019ll provide technical support for customers with Daktronics products and solutions, where youu2019ll troubleshoot complex issues, create plans of action for onsite service, advise on part replacement, and provide operational assistance, amongst other diverse responsibilities. We provide a complete and fully remote training on our products and solutions. Through the training youu2019ll be paired with a mentor who will guide and challenge you to find solutions to technical issues. During your employment with us you can develop proficiency with the following skills. + Operation and Design of Daktronics solutions + Electronics Troubleshooting + Network Troubleshooting + Software Operation + Operating System Troubleshooting + Hardware Troubleshooting Youu2019ll discover that our student roles align closely with our full-time Technical Support Engineering position, and that Daktronics actively seeks to hire, promote, and reward people who consistently provide outstanding service to our customers. Other opportunities for growth from the Technical Support Engineering roles are: + Project Management u2013 Installation of Daktronics solutions, or internal project management + Account Service Management u2013 Managing and building customer relationships + Field Service Engineer u2013 Onsite support of customer equipment and live events + Design Engineering u2013 Develop and Design Daktronics solutions + Electrical Engineering + Software Engineering + Leadership Roles u2013 Various opportunities leading teams, projects, or developing others When will I work? Applicants should be available to work approximately 15 hours per week (maximum of 20 hours per week) during the academic year and up to 40 hours per week during the summer. Where is this opportunity located? Position has opportunity to work from a US Based home office. This position is open to candidates eligible to work in Sioux Falls, South Dakota. What are the pay and perks? The typical hiring range for this position is $18.00 to $20.00 per hour based on the location of Sioux Falls, South Dakota. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation. Students with GPA of 3.5 and above may be eligible for a $500 Academic Excellence Reward for each spring and fall semester completed while employed. Additional conditions may apply. This position is eligible for a subset of our company benefits including employee discount program, employee assistance program, community donation program, unpaid time off, 401(k), Employee Stock Purchase Plan, leaves, disability and accommodations. Information about Daktronics benefits can be found on our websiteCareer Opportunities () ((This information is intended to be a general overview and may be modified by Daktronics at any time. Qualifications To be considered for Technical Support Student we require the following: Academic Requirements: + The preferred applicant will be a student registered in at least 12 credits. + The preferred applicant will be working towards an associate or bacheloru2019s degree in an Engineering, Computer Networking, or other Technical related degree. + The preferred applicant will be in their sophomore or junior year of school. + Only strong academic performers will be considered and must maintain an acceptable GPA. + Unofficial transcripts or web transcripts must be submitted with application. Other Requirements: + Good oral and written communication skills, good organizational skills, self-motivation. + Effectively exercise discretion and independent judgment. + Experience with either phone support or troubleshooting electronics/networks a plus. + Fluent in English, both written and verbal. + Applicants must be 18 years of age or older. + Daktronics does not sponsor, renew, or extend immigration visas for this position. Ready to make an impact? Apply now and start your journey with Daktronics. Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Need help finding the right job? We can recommend jobs specifically for you Job ID2026-7172 LocationSioux Falls, South Dakota Type Student Temporary Shift Day

Created: 2026-01-19