IT Support Specialist

The IT Support Specialistwill play a crucial role in ensuring the smooth operation of our IT infrastructure and providing daily technical support to our employees. This position supports the Sr. IT Manager and requires a hands-on approach to managing hardware, software. The IT Support Specialist will be based in our Seattle Washington office and will work closely with all departments to provide timely and effective IT support. This position requires travel to our Bellingham and Spokane offices (10-15%).About the RoleIn this position, you'll work with a highly collaborative team to:Technical Support and TroubleshootingProvide first-line technical support to end-users for hardware, software, and diagnosing network issues.Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.Assist in the installation, configuration, and maintenance of IT equipment and software applications.User Assistance and TrainingRespond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system.Provide user training on IT systems, software applications, and best practices.Develop and update user manuals and technical documentation.Own IT-related needs for new employees, including setting up workstations, leading an 'Intro to IT' meeting, and coordinating the shipment of equipment for remote employees.Coordinate the return shipping of equipment for terminated employees.Troubleshoot Polycom conferencing equipment for all offices.System and Network MaintenanceAssist in the monitoring of computer systems and networks to ensure optimal performance.Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls.Collaboration and CommunicationWork closely with the Sr. IT Manager on various projects and initiatives.Collaborate with other departments to understand and address their IT municate effectively with team members and end-users.Provide a quick turnaround for all help desk requests.Security and ComplianceAssist in implementing IT security policies and procedures.Reporting any vulnerabilities or breaches.Report any breach in compliance.About YouWe're looking for someone with:1+ years of experienceAssociate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.Proficiency in Windows operating systems, Microsoft Office Suite, and common IT applications.Strong understanding of computer hardware, software, and network systems.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.Ability to work independently and as part of a team.A+ certification preferredTechnical Proficiency: Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently.Customer Service: Ability to provide excellent customer service and support to munication: Effective communication skills to explain technical concepts to non-technical anizational Skills: Ability to manage multiple tasks and prioritize effectively.Team Collaboration: Ability to work collaboratively with IT team members and other departments.This is a predominately desk job with the option of sitting or standing.Ability and willingness to travel to site visits and local branch offices for occasional meetings.Flexible work schedule.LocationThis is an onsite position primarily based in our Seattle office. For the first few months, training will take place at our Bellevue office.About OsbornOsborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. The power of

Created: 2026-01-20