Help Desk Technician

::: sectionResponsibilities: An information technology (IT) Tier 1 Technician is a technology professional with an aptitude to develop and apply a broad range of knowledge and skills in many areas of IT, but without a specific specialty. Responsibilities include:- Delivering support by using SciTec's help desk ticket system through JIRA software. End user requests are generated through tickets and communication regarding ticket status is delivered through```{=html}```- Installing, updating, and evaluating new software and hardware, and running tests to ensure compatibility of software with OS, etc- Serve as the on-site point of contact for Tier 1 IT support at the satellite office, owning local triage, incident response, and routine service requests.- Collaborate daily with remote IT teammates via chat/voice/video to coordinate work, share status updates, and resolve issues efficiently.- Proactively identify local office IT needs (hardware lifecycle, spares, common issues, training gaps) and communicate recommendations to the larger IT team.- Providing technical support to users, both in-house and remote, and troubleshooting computer problems. (e.g. maintaining email distribution lists, creating new lists, resetting password, installing workstations on desktops)- Manage on-site IT assets (imaging/deployment, swaps, RMA coordination, shipping/receiving, secure disposal) and keep inventory records current.- Implementing and maintaining security standards, policies, and procedures, and monitoring security certificates- Instructing users on information system procedures, and how to properly use IT resources- Collecting, and summarizing information to prepare project status reports, and identifying and resolving project issues- Other duties as assignedu00a0Examples of day to day tasks:- Be the

Created: 2026-01-20