CX Technology Engineer Senior

The St. Louis Support Services Division for Enterprise Mobility currently has an exciting opportunity for a CX Technology EngineerSenior! ABOUT THE ROLEThe Senior CX Technology Engineer designs, develops, implements, andmaintainscontact center communication systems,networksand data. This position serves as a subject matter expert for the team andis responsible formultiple technical areas including monitoring and maintenance of the systems, network design, and engineering on hosted platforms. This position also advises on cloud technology strategy supporting the analysis and development process fornew technologyor changes in the environment.We offer a robustBenefits Packageincluding, but not limited to: Paid Time Off Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours) Employee discounts on car rentals, car purchases and much more! 401(k) retirement plan with company match and profit sharing Educational Assistance (full time - 40+ hours only)ABOUT THE JOB Thisfull-timeposition will be in person, based out of our offices in Weldon Spring, MarylandHeightsand Corporate Campus (Clayton) locations with the opportunity toworka hybrid schedule after90 days. This role has a scheduleofMonday-Friday with a start time ranging from 7:00am-8:00am CST.The compensation range for this role is $85,400-$104,600/yr.ABOUT THE TEAMEnterprise Mobility’s Support Services teamsare responsible forGlobal Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Small Business Programs and Technical Support Helpdesks.This team consists of over 4,000 customer service professionals, supportstaffand management around the globe in 15 different countries with 70+ million customer contacts handled annually.Lead the collaboration with stakeholders to gather requirements,developand perform the installation, testing, modification/repair, and maintenance of cloud communication software;determineschedules,monitorprogressand track completionMonitor andmaintainthe performance and privacy/security of communication networksCollaborate with essential team members to understand contact center operations and technologiesDiagnose issues, determineappropriate resolutionpathand serve as technical consultant toidentifyneeds;determineand recommend preferredsolutionsto stakeholders and provide cost estimateServe as a technical escalation point, collaborating with vendors to resolve issues,monitortheir performance, andrecommend improvements to system design or supportPartner with internal teams to gather requirements, provide senior level support, make recommendations based on customer needs, and deploy solutionsEstablish and maintain processes that support new technology deployments, incorporating industry best practices and emerging telecommunications trends, while providing knowledge transfer to the teamDevelop and complete project tasks within budget and meet with stakeholders to ensure projects are on schedule and milestones are being metDevelop andmaintaintechnical design specifications, business continuity, disaster recoveryplansand support documentationAnalyze system usage, developefficienciesin automation/toolsandidentifycost savings opportunitiesProvide support and leadership to junior team members,assistingwith problem solving and skill buildingMust live in the state of Missouri and the St. Louis and surrounding areaMustbe authorized towork in the United States and not require work authorization sponsorship by our company for this position now or in the futureEngineering industry standard certification (e.g., CCNP, AWS Certified CloudPractioner, Professional)required3+yearsexperiencedesigning, implementing, andmaintainingtelecommunications systems3+years experiencewith local andlong distancecarriers, contact center telephony systems, interactive voice response, computer/telephony integration (VoIP), disaster recovery development, telephonyhardwareand related products2+years Experienceas a CX Technology Engineer2+years experienceutilizingCI/CDpipelinesandcoding languages (i.e.TypeScript,Python,nodeJS,SQLetc.) to supportcloud basedtelecommunication systemsPreferred:Interactive Voice Response, Intelligent Virtual Agent, Artificial Intelligence, Natural Language recognition experience preferredHands-on experience with Amazon Connect configuration administrationpreferredProficiencyin AWS services: Lambda, S3, DynamoDB,Cloudwatch, Lex, etc.preferredExposure to testing tools and methodologies for cloud-based contact centerspreferredKnowledge of global routing regulations preferred*Enterprise reserves the right to verify that your internet meets or exceeds our work from home requirements

Created: 2026-03-07