Incident Response Specialist I, Amazon Corporate ...

DescriptionAmazon Corporate Securityu2019s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate security issues worldwide. The BAC is looking for talented incident response specialists to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing security incidents, writing detailed reports, coordinating with response stakeholders, and driving positive service relationships among a diverse group of stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment. Key job responsibilities - Directly manage security incidents worldwide, working with response stakeholders and notifying key partner teams. - Coordinate with internal team members to ensure the effective triage and escalation of security incidents. - Draft written products and emergency communications with a high level of accuracy and detail. - Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed. - Participate in drills and table-top exercises, recommending improvements to BAC practices. A day in the life As an Incident Response Coordination Specialist, you will work within a team of specialists to manage physical security incidents worldwide. New hires must be able to navigate policies and procedures, and make sound decisions in the absence of guidance, escalating to team leaders when necessary. You must obsess over our customers, triaging and responding to their security needs. This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends. About the team About Amazon Security Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazonu2019s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, itu2019s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.Basic Qualifications- Two (2) years of experience related to emergency management, GSOC operations, or other incident management roles in a high-volume, high-intensity environment. - Demonstrated experience managing security incidents and crises. - Strong verbal communication skills with an ability to remain calm, focused, and professional in high-stress situations. - Proven writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts. - Demonstrated ability to quickly collect and analyze data necessary to brief stakeholders on important, time sensitive security issues.Preferred Qualifications- Bacheloru2019s degree/certification in the fields of emergency management, security management, project management, business continuity, or related disciplines. - Experience with access control and CCTV systems such as CCure, Lenel, or Avigilon. - Experience in emergency preparedness, developing and/or participating in incident response trainings and table top exercises. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 23.00 - 41.00 USD hourly

Created: 2026-01-22