Medical Assistant, Muskuloskeletal Institute

Provide support and guidance to patients who are completing pre-clinic surveys. Work with a multidisciplinary team of providers to identify and schedule patient visits. Follow-up with patients who have not completed surveys to identify and address potential barriers.Set patient expectations about team-based model and clinic experience. Attend multidisciplinary case conference and team huddles to convey patient's situation and background to the team. As indicated by the patient, attend visit to serve as an advocate and combine treatment recommendations at the end of the visit into a viable care plan.Establish follow-up of care plan based on preferences and choices (e.g. virtual monitoring, virtual touch points, or in-person/phone follow-up). Facilitate patient's journey through the healthcare system (scheduling, referrals, and obtaining medications). Provide reminders for care plan tasks and support behavior modification.Serve as the first point of contact for patients served in the IPUs. When appropriate, refer patients to external services to ensure their needs are fully met. Support and assist providers during patient exams, treatments, or procedures. Maintain and restock supplies and equipment for patient exam and treatment rooms.Support and participate in educational and research initiatives within the clinic. Participate in critical evaluation of patient care to ensure that the program continues to improve and evolve in its care pathways.Perform other related duties as assigned.Additional FunctionsInventory ManagementConducts periodic inventory checks.Restocks supplies as needed.Patient EducationProvides education and support to patients regarding health structs patients on medication and dietary plans.DocumentationAssists with updating electronic health records (EHR).Supports documentation for quality improvement initiatives.Knowledge, Skills, and AbilitiesCustomer FocusSkilled: Anticipates and meets the needs of patients and healthcare providers.Effective Behaviors: Actively listens to patient concerns, provides timely responses, and ensures patient satisfaction.Technical SkillsSkilled: Proficient in using medical equipment and performing clinical procedures.Effective Behaviors: Accurately measures vital signs, administers injections, and performs terpersonal SkillsSkilled: Builds strong relationships with patients and healthcare team members.Effective Behaviors: Communicates effectively, collaborates with colleagues, and provides emotional support to patients.Time ManagementSkilled: Efficiently manages multiple tasks and prioritizes workload.Effective Behaviors: Schedules appointments, manages patient flow, and completes tasks within deadlines.AdaptabilitySkilled: Adjusts to changing environments and patient needs.Effective Behaviors: Responds to emergencies, adapts to new protocols, and remains calm under pressure

Created: 2026-01-22