Field Warranty Service Representative

David Weekley Homes is seeking a Highly Skilled Warranty Service Representative, in the Greater Houston Area, to join our team to interact professionally with our Homeowners by responding to their questions and concerns.This position requires someone who is a self-starter and can work independently, as well as work closely with customers and sub-contractors, in a fast-paced environment while achieving High Levels of Customer Satisfaction.Warranty Service Representatives (WSR's) must be able to identify and address customer needs, with a goal of total satisfaction. They must be able to handle warranty calls from homeowners by visiting the home to inspect the issue, determine if it is eligible under warranty, and work with the customers and sub-contractors to resolve the issue quickly. WSR's are responsible for warranty resolutions in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.Job Responsibilities:Engage with Homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationshipsRespond quickly, professionally, and accurately to customer inquiries and warranty concernsConduct research with available resources to satisfy Homeowner inquiriesCoordinate and schedule all Warrantable repairs with contractors and customersFollow-up, inspect, and ensure completion of all repairsMaintain daily recordings and documentation of issues and resolutions in the warranty database for Management ReviewsHold contractors accountable for resultsInstruct customers on how to maintain their homes, as well as communicating what items are not warrantableManage a budgetResponsible for achieving High Levels of Customer SatisfactionQualificationsStrong Communication SkillsA positive attitudeAbility to solve problems, alleviate conflicts, and deescalate intense situations tactfullyMust be able to deal with and remain calm in confrontational situationsThe ability to say "no " and overcome objections in a professional mannerFollow up and follow through consistently to deliver outstanding serviceHave excellent time management, organizational, and scheduling skillsAbility to multitask and prioritizeAbility to work individually and as a team memberAdditional Information .What We Offer:Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For " 19 times David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. We offer an excellent benefits package that includes:Health Insurance - Medical, Dental and Vision401k and discretionary 8% matchEmployee Stock Ownership PlanProfit SharingVacation, Paid Holidays, plus PTONew Home Discount for Team Member and FamilyCollege Scholarship ProgramCommunity OutreachSabbaticalsAnd moreDavid Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Created: 2026-01-22