Associate Field Engineer 1 (San Antonio, TX)

Job Description Summary Enable Precision Care World-Class Customer Service by providing GEHC Surgery (OEC) region-based support for a single modality to GE HealthCare Field Engineers. This is a technical role that operates at the intersection of serviceability, profitability and the customer experience. For this role the u201cfull package world-class Field Engineeru201d is desired u2013 great customer skills, great teammate, sound technical background and solid administrative practices. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Responsibilities + Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. + Assist more experienced field engineers with equipment installation. + Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. + Effectively communicate and partner with teammates and colleagues. + Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. + Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. + Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. + Serve as a member of the account community for key accounts. + Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. + Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. + Keep up to date with competitor information and market trends. + Answer service calls independently without assistance within one year of employment. Qualifications + Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment. + Experience with Web applications as well as Microsoft suite of products. + The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). Special Physical Requirements + Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. + Must have and maintain a valid Driver's License. + Willingness to be available

Created: 2026-01-22