Individual Assistance Specialist II - Reservist On ...

Description Disaster Management Job Opportunity Join ICF to Make a Difference ICFu2019s Disaster Management Division is hiring Individual Assistance Specialists to join our Reservist (On Call) cadre This position may initially be assigned work in Colorado; however, you will belong to a U.S.-wide Reservist (On Call) position for additional IA assignments as needed, with travel required. May involve full-time hours initially, transitioning to part-time hours as each project concludes. As part of the Individual Assistance (IA) Reservist (On Call) Cadre , youu2019ll step in when communities need you mostu2014deploying to disaster-affected areas to provide critical support. These temporary assignments are flight and vehicle travel to deliver hands-on assistance for disaster efforts, demanding flexibility, logistical ability and resilience in fast-changing environments. When activated, youu2019ll be expected to work the hours required to meet urgent operational needs, without a fixed schedule, and often under challenging conditions with limited resources. Work may occur under austere conditions with limited access to power, water, or shelter. Assignments vary in length, from a few days to over 30 days, offering a unique opportunity to serve where it truly matters. In this role, youu2019ll be on the front linesu2014providing direct, essential support to disaster survivors. Success in this position requires flexibility, resilience, and a strong commitment to serving communities during their greatest time of need. About Reservist u201cOn-Call Employmentu201d with ICF : Due to the seasonal or project-specific nature of our disaster and emergency management work, ICF hires professionals as Reservist u201cOn-Callu201d employees. On-Call employees are scheduled for work _as it becomes available_ , with the freedom to accept or decline hours. They can work on concurrent projects outside of their ICF assignment, provided there's no conflict of interest. Compensation: While the range below is broader, this position will offer an hourly pay of $27 to $37 per hour, based upon % match to job description, location, etc., as determined by the hiring team. Higher education and experience will not change this salary range. This is an outstanding opportunity to aid individuals and families affected by recent disasters. This position involves helping survivors navigate financial and direct services available through state and federal initiatives with the delivery of FEMAu2019s Individual Assistance (IA) Program. The Individual Assistance Specialist will be instrumental in guiding disaster survivors, ensuring they comprehend and can utilize the resources essential for their recovery. ICF is committed to providing innovative and effective solutions for federally funded programs aimed at rebuilding and enhancing resilience in communities affected by natural disasters. Our team is dedicated to anticipating client needs and strategically deploying resources to drive impactful outcomes. YOU CAN MAKE A DIFFERENCE Key Responsibilities: u2022 Guide disaster survivors through the application process for FEMAu2019s Individual Assistance Program and other support services with clear instructions. u2022 Collaborate with applicants to collect and submit essential documentation, including both financial and personal details, to ensure eligibility. u2022 Provide ongoing support to survivors by addressing their questions and clarifying program requirements throughout the application process. u2022 Examine and validate documentation for accuracy and adherence to program guidelines, ensuring all IA criteria are met. u2022 Direct individuals to additional local, state, or federal resources as necessary to aid in their recovery. u2022 Perform field visits when required to evaluate applicant circumstances, confirm damages, and determine eligibility. u2022 Compile comprehensive reports and case notes on applicant interactions and manage all casework using relevant data systems. u2022 Demonstrate sensitivity and empathy in all interactions with disaster survivors, ensuring a supportive approach during difficult times. u2022 Work in conjunction with Federal, State and local government partners, team members, and other agencies to resolve issues or questions related to applicant cases. u2022 Maintaining full professionalism in communications and conduct, coupled with excellent reporting, time management, and adherence to instructions, is essential. _Please provide a clear resume aligned with the qualifications, skills, and experience required._ Must Have Qualifications: u2022 Associateu2019s degree in a related field. u2022 2+ years of experience (post school/university) in disaster assistance, emergency management, social services, case management or a related field. u2022 Willingness and ability to travel (flight and vehicle) for program needs as directed. u2022 Willingness and ability to travel to disaster-affected areas and work extended hours as directed. Expectation is short-term notice readiness and austere conditions. u2022 Must have a valid U.S. driveru2019s license and successfully pass a Motor Vehicle Records (MVR) check. Professional Skills/Experience: (You will bring these with you) u2022 Superior customer service skill set, ability to listen, facilitate and negotiate problems, including ability to take direction. u2022 Excellent critical thinking skills to help resolve project constraints and make decisions, paired with a desire to take initiative. u2022 Strong proficiency in the use of Microsoft software applications (Excel, Word, Outlook, Teams, SharePoint, etc.). u2022 Strong organizational skills, attention to detail, and ability to manage multiple cases simultaneously in high-pressure situations. u2022 Excellent, professional communication skills, both verbal and written, with strong documentation and reporting capabilities. u2022 Ability to work well under continually changing tight deadlines and priorities. u2022 Ability to work in emergency and disaster situations, including disaster damage area conditions. Preferred Skills/Experience: (These may set candidates apart) u2022 2+ years of experience with FEMA Individual Assistance Program requirements and guidelines, including strong familiarity with FEMA IA eligibility criteria and application process. u2022 Bacheloru2019s degree in a related field, such as disaster management, emergency management. u2022 Experience with a Grants Portal or state grant systems. u2022 Direct experience in major Disaster Recovery and/or Response efforts, emergency management EOC or response operations. u2022 FEMA training courses (ICS, NIMS, NRF) u2013 may be asked for list of those accomplished. Given the current high volume of applicants, priority will be given to those who strongly meet the Must-Have Qualifications, as well as the Preferred and Professional Skills/Experience; therefore, resumes clearly indicating match to the job description will be key. #LI-CCI #Indeed Working at ICF ICF is a global advisory and technology services provider, but weu2019re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO ( policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $60,967.00 - $103,643.00 Colorado Remote Office (CO99)

Created: 2026-01-22