Fun Express Inside Account Representative

As our Fun Express Inside Account Representative, you will be responsible for making outbound calls to existing and potential Fun Express customers in a professional manner to increase the revenue and profitability of Fun Express while maintaining a high level of customer satisfaction.Principal Duties and ResponsibilitiesEssential FunctionsManages accounts (typically accounts/customer up to $10,000 in annual revenue/managing a customer base of over $10MM in annual sales)Continually analyzes market and sales data to implement appropriate sales strategies to expand business with those customersDevelops and implements customer sales programs to maximize sales and profitabilityCreates client specific sales strategies that will be presented to existing and prospective customers through outbound callsAssists Management team, as needed to maximize revenueProvides key reporting on monthly basis to include but not limited to; Revenue Forecasts, Account Reviews and Activity ReportsAssists customers in the resolution of problems, educates them on programs and products, and ensures customer satisfactionConducts follow-up after trade shows for all customer and new prospect needs, including, but not limited to, sample mailings, follow-up letters and phone calls to close sales from programs, products and relationships that were presented and/or generated at each trade showDevelops and maintains knowledge of competition, pricing, strategies, handling of customer needs and problem resolutionDevelop and maintain knowledge of competition’s primary products and markets to analyze impacts on Fun Express’ business in competitive marketsEnsures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order executionMaintains regular and predictable attendanceAbides by all policies and procedures of Fun Express and Oriental Trading CompanyMust be able to attend face to face meetings on short or little advance noticeWork requires in-person collaboration among colleagues and contractorsMarginal FunctionsPerforms other related duties and projects as assignedHere’s what you need to join the fun:Knowledge, Skills, and AbilitiesAbility to communicate effectively both verbally and in written formAbility to operate a PC and various software programs with knowledge of windows applications including but not limited to Word and ExcelStrong organizational skillsAbility to handle customers in a professional and courteous mannerAbility to travel on very rare occasionAbility to perform job in a safe mannerEducationAssociate's Degree in Business, Marketing or related field or equivalent education and experience preferredExperienceRequires 6-12 months outbound telephone experiencePrefer a minimum of 12 months sales experience Intermediate level knowledge of Microsoft Office Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business! Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.EOE

Created: 2026-01-23