SERVER - HARD ROCK CAFE

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). Taking guests’ orders . Running food. Handling cash & other forms of payment. Making proficient sales transactions - using a point-of-sale system. Properly checks I.D.s - for guests who appear to be under 30 years old. Demonstrating responsible alcohol service. Demonstrating impeccable product knowledge. Suggestive selling - using proven techniques. Answering questions - accurately and politely. Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. Maintaining a clean & organized station - including pre-bussing & table maintenance. Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. Demonstrating knowledge of all table/station numbers. Directing guests to areas & restrooms. Creating memorable experiences. Entertaining guests to create “Raving Fans.”This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED equivalent. Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests.PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time.Must be at least 19 years old. In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) - check with the person interviewing you to ensure you meet these requirements.  Practicing all general safety standards. Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Recycling products, where possible. Maintaining HRC’s 5 core Values and Mission Statement. Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

Created: 2026-01-23