Salesforce Business Analyst

WHY PRODRIVEN GLOBAL BRANDS?BECAUSE WEARETHE PROFESSIONAL’S CHOICE!You will find our market leading products and brands onjob sitesall over the world.Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire process—from research to engineering to manufacturing to commercialization—creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven Global Brands are most preferred.Presently this position is in a hybrid status with a minimum of 1 day per month in the office for collaboration, teamwork, and business needs. The status and minimum in-office requirements are subject to change based on evolving business needs.This role serves as the functional backbone of our Salesforce ecosystem—bridging business needs, process design, data quality, and system configuration across Sales Cloud, Service Cloud, and Data Cloud. The BA partners with IT, business stakeholders, Salesforce Support, and external vendors to ensure scalable, reliable, and high-quality processes.Working under Limited supervision.Lead end-to-end requirements gathering & solution designDrive business workshops, document requirements, translate business needs into Salesforce-ready specifications, and validate alignment across global commercial, service, and IT teams.Own UAT readiness, execution, and issue resolutionManage UAT cycles including test case creation, environment readiness checks, deployment validation, error triage, coordination with developers/architects, and communication of results.Manage backlog, defects, and cross team prioritizationMaintain and organize the enhancement backlog, coordinate with BSA/Dev teams, track bug resolution, and ensure business continuity on critical issues (e.g., Flow failures, CPU limits, missing methods, Apex errors).Drive Salesforce data quality, data cleanup, and governance initiativesLead audits and cleanup efforts for Opportunities, Leads, Accounts, user profiles, stale/opportunity closeouts, and global visibility rules to ensure system accuracy and compliance.Support complex integrations (Snowflake → Data Cloud → Salesforce)Collaborate with Data Cloud architects, understand data models (DMO/DLO), perform field mapping, troubleshoot enrichment bugs, test zero copy pipelines, validate data sync behavior, and drive POC work.Configure Salesforce declarative capabilitiesDesign/update Flows, validation rules, page layouts, record types, dynamic rules, list views, and permission-based visibility to support evolving sales processes (Lead Wizard, Opportunity layouts, required fields, automation logic).Act as frontline SME for sales/support teamsRespond to functional questions, troubleshoot configuration issues, validate business logic impacts, and guide users through system changes or new feature rollouts (Lead conversion, Data Cloud behavior, UAT issues).Manage deployment coordination and post release hyper careReview change sets, validate pre/post-deployment activities, coordinate with technical teams, and support hyper care to ensure smooth go live for phases like Pro Sales, global changes, and Data Cloud updates.Maintain documentation, training materials, and communication plansCreate and update functional documentation, field mapping references, deployment readouts, feedback trackers, and guides for users and stakeholders.Serve as liaison between business, IT, vendors, and Salesforce SupportCoordinate with Salesforce CSMs and architects, external vendors (e.g., Tribal, TruSummit), and internal teams to escalate issues, validate fixes, and deliver shared understanding across all parties.Performs other duties as assigned within the scope of responsibilities and requirements of the jobPerforms Essential Job Functions and Duties with or without reasonable accommodationEducation, Licenses, and CertificationsBachelor's degree in business, Information Systems, Computer Science, Data Analytics, or related field preferred or equivalent work experience requiredPreferred certifications: Salesforce Admin Certification Preferred certifications: Salesforce Platform app Builder CertificationSupporting evidence of systemproficiencyrequiredYears of Experience and Knowledge5 ~ 7 years ofexperience as Salesforce Administrator supporting Sales Cloud, Service Cloud and Marketing CloudSkills and AbilitiesIntermediate level Microsoft Outlook, Word, PowerPoint skillsIntermediate level Microsoft Excel skillsStrong requirements gathering, process mapping, and documentation skillsAbility to facilitate workshops and translate business needs into Salesforce solutionsProficiency in Salesforce declarative configuration (Flows, rules, layouts, visibility controls)Skilled in UAT planning, execution, and defect triageAbility to manage backlogs, priorities, and stakeholder alignmentKnowledge of Salesforce data models, data governance, and visibility rulesAbility to troubleshoot configuration, data sync, and integration issuesStrong understanding of Data Cloud concepts (data models, identity resolution, enrichment)Clear communicator with ability to explain technical concepts to non-technical usersOrganized, detail-oriented, and able to manage multiple initiatives simultaneouslyStrong problem-solving skills and a root-cause-first mindsetAbility to collaborate with IT, business teams, vendors, and Salesforce SupportTravel Requirements0% ~ 10% travel domestically requiredProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics.#LI-Hybrid#LI-RR1

Created: 2026-01-23