Program Delivery Specialist

As a Program Delivery Specialist with Knowledge Services, you will serve as an integral team member on our state government Managed Service Provider (MSP) accounts. Hiring managers and vendor recruiting partners alike will seek your guidance and support as their primary contact for Knowledge Services within the MSP Program. You will partner with the client to address their staffing needs, managing and coordinating the requisition fulfillment and onboarding processes.Essential Functions:Directly partner with hiring managers to forecast and fulfill staffing needsServes as the primary program advisor for assigned state government agencies, making day-to-day decisions that impact program outcomesDevelop and maintain proactive and constructive relationship with clients by demonstrating an understanding of the business and associated requirements and setting expectations accordinglyIndependently interpret MSP policies to determine vendor eligibility, candidate suitability, and compliance adjustments.Develop a strong working knowledge of Knowledge Services’ Contingent Workforce solutions and MSP Program requirementsCommunicate the client's recruiting/staffing needs to recruiting vendor partners Review and vet candidate qualifications based upon hiring manager needsManage candidate pools, ensuring compliance is met with background, drug, and credential requirementsCoordinate onboarding with hiring managers and vendors Approve or deny vendor exceptions related to onboarding, credentialing, and candidate submittalsEnsure all aspects of MSP Program rules, policies, procedures and processes are followed to ensure standardization, consistency and compliance across all areas of the MSP Program and that contractual scope of work for Client is deliveredPartner with Delivery Manager and Account Manager for the preparation and delivery of program reporting, program metrics, trainings, and client-specific strategyFollow safe work practices and company rules and prevent accidents and injuries.Requisition ManagementWork with hiring managers and vendors throughout the requisition fulfillment lifecycle to:Pre-qualify client manager position/project requirementsAdvise client hiring managers on labor market conditions, candidate availability, and competitive rate strategiesDevelop sourcing strategies for complex or highly specialized rolesEnter and review position/project requisitions in Knowledge Services’ Vendor Management System (VMS) and ensure vendors receive all position-specific requirementsPre-screen qualified candidates submitted by vendorsAssist with the coordination of resource interviews with client managers and vendorsEnsure all resource onboarding is completed and meets contractual and client requirementsCoordinate resource start date with client managers and vendorsWork with vendors to ensure all resource time and expenses are entered in a timely mannerFollow up with client managers to ensure resource time is approved or rejected appropriatelyFollow up with vendors to provide status updates on positions and candidatesFacilitate weekly vendor callsEnsure resources are offboarded completely in accordance with program processes and client requirements, as required.Program ManagementProvide excellent customer service to client managers, vendors, and resourcesCommunicate proactively and regularly with team members, clients, and vendorsMonitor the program inbox and resolve assigned tasks Facilitate, manage, and assist in resolving client and vendor related issues, escalating to Delivery Manager or Account Manager as appropriateIdentify process gaps and leads the implementation of new workflows, documentation, and performance metricsReview quarterly vendor scorecards and recommend program-level corrective actions or vendor panel adjustmentsIdentify opportunities to promote the MSP program and increase client usage1-3+ years of recruiting or staffing industry experience within a staffing agency or MSP environmentManaged Service Provider (MSP), Staffing and Recruiting Program, Employer of Record Program, Recruitment Process Outsourcing (RPO) Program, and/or Consulting Solutions experience is highly desiredProven technical aptitude, with VMS or ATS experience preferredBachelor’s degree preferredProven aptitude for being proactive, organized, accurate, and detail-orientedProven aptitude to execute in a fast-paced, high-volume environment and to respond to client needsProven ability to identify and analyze problem situations and develop an effective course of action for resolutionStrong interpersonal, planning, leadership, and time management skillsPositive attitude and proven ability to take initiativeClient-facing and strong relationship-building experience Demonstrate excellent communication and follow-up skillsKnowledge Services strives to offer a modern, professional environment that provides Team Members with an inviting, comfortable, and collaborative workspace, thereby maximizing their success.At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include:Medical coverage, including employer match program for Health Savings Accounts (HSAs)Generous 401 (k) retirement plan with employer matchDependent Care Flexible Spending Account (DCFSA)Employee Assistance Program (EAP) with unlimited usage and visits, and wellness programDental and Vision insuranceCompany-sponsored life insurance, with options for additional coverageShort- and Long-Term Disability (STD and LTD) benefitsPet insuranceMaternity, Paternity, and Military benefitsBaby on Board programPaid Time Off packageCompany Anniversary Bonus programProfessional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and moreA+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and moreKnowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.As such, Knowledge Services is committed to providing opportunities for growth in our company, in each Team Member, and in our relationships. We believe titles do not define a person but provide a framework to each person’s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Veterans, military families, and people with disabilities are encouraged to apply.Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team 317-806-0014. ISDKO

Created: 2026-01-23