Senior Operations Manager

DescriptionDESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts. Responsibilities: u2022 Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub u2022 Responsible for the overall safety, quality, performance and customer experience of the shift. u2022 Carry out supervisory responsibilities in accordance with the organizationu2019s policies and procedures. u2022 Accountability for meeting and exceeding operational goals. u2022 Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. u2022 Mentor, train and develop teammates for career progression and learning u2022 Ability to develop and share best practices across the shifts and network. u2022 Develop and implement processes required to support hub launch. u2022 This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Additional Job Elements: u2022 Lift and move totes up to 49 pounds each u2022 Regular bending, lifting, stretching and reaching both below the waist and above the head u2022 Walking in the building and around area with great frequency; facilities are over a quarter mile in length u2022 Must be able to stand/walk for up to 10-12 hours u2022 Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation u2022 Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation Eligibility Requirements: u2022 Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable). u2022 Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable. u2022 This position requires an employeeu2019s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing. Key job responsibilities Basic Qualificationsu2022 A completed Bacheloru2019s Degree u2022 Direct experience managing and leading an operation (Gateway, Warehouse, Ramp, Fulfillment Center, Sort Center, etc.) u2022 Experience with performance metrics, process improvement, and Lean techniques (how, when, who) u2022 Candidates must be able to work overnights and may be required to work weekends Preferred QualificationsPreferred qualifications u2022 Bacheloru2019s degree in Engineering, Operations, or a related field. u2022 3 years of management experience in a manufacturing, production or distribution environment. u2022 3 years of air cargo/3P integrator ramp experience u2022 2 years of Amazon Sort Center operations management experience u2022 Previous experience operating in an automated package sortation environment u2022 Experience in managing an operation lead process improvements though Lean process, Kaizen, and Six Sigma. u2022 Previous facility launch experience with Amazon u2022 You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it. u2022 Strong verbal and written communication skills. u2022 Enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve. u2022 Proven track record of taking ownership and driving results. u2022 Willing to relocate and travel to any of our Gateways or Regional Air Hub sites in the country with the assistance provided. u2022 Experience with Amazon Kiva systems or within an automated facility. u2022 Interest in developing a long-term career through assignments in multiple operational buildings across the nation. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, PA, Lewisberry - 135,000.00 - 182,700.00 USD annually

Created: 2026-01-23