Help Desk/Desktop Support Analyst

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals. Responsibilities: u2022 Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues. u2022 Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems. u2022 Write and modify SQL queries to assist with data management and application functionality. u2022 Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns. u2022 Troubleshoot and resolve application issues for proprietary and industry-specific software. u2022 Collaborate with team members to ensure optimal system performance and user satisfaction. u2022 Assist in cloud migration projects and other upcoming technology initiatives. u2022 Provide attentive and timely customer service to end users, including lawyers and other staff members. u2022 Support backup and disaster recovery processes using tools like Zerto. u2022 Contribute to the organizationu2019s technology growth by offering insights and solutions for future advancements. Requirements u2022 At least 5 years of experience in Windows Desktop Support, with expertise in Tier 2 and Tier 3 troubleshooting. u2022 Proficiency in Windows 11, Office 365, and Azure virtual desktop environments. u2022 Strong ability to write and modify SQL queries to support data management needs. u2022 Experience with application support, particularly proprietary software and industry-specific tools. u2022 Familiarity with Active Directory and remote desktop support. u2022 Excellent problem-solving skills and the ability to work independently or within a team. u2022 Strong customer service orientation and professionalism. u2022 Previous experience in a law firm environment is a plus. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our companyu2019s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at /Resources. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-01-23