Operations Manager

This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity restaurants and reports to the restaurant General Manager. Duties and Responsibilities: uf0b7 Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa Johnu2019s standards and accurately reflects the customeru2019s order. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook. uf0b7 Ensure food safety certifications are up to date for all team members and manage Companyu2019s assets by ensuring restaurant is clean and meets safety and security standards at all times. uf0b7 Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during assigned work schedule. uf0b7 In absence of General Manager, responsible for all functions of a Papa Johnu2019s restaurant to ensure high quality products and customer service. Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members; and support an atmosphere of teamwork, energy and fun. uf0b7 Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution. uf0b7 Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant. Execute shift level financial controls and cash management responsibilities.It is the policy of Papa Johnu2019s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. u00a7101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.

Created: 2026-01-23