CX Value Realization Advisor

CX Value Realization Advisor at Zoom in Boise, Idaho, United States Job Description Zoom aims to be a true value partner for our customers. That means helping enterprise leaders connect CX strategy, operating models, and technology investments to real business outcomes. This role exists to do exactly that with Zoom’s CX team. As a Value Advisor, you’ll sit at the intersection of sales, product, and customer experience strategy . You will influence decisions, shape narratives, and help customers (and internal teams) see what’s possible when CX is designed intentionally. This is a practical, hands-on role. If you like thinking strategically and rolling up your sleeves to build decks, design workshops, and pressure-test ideas with executives, you’ll feel at home here. Be a trusted advisor + Partner with Value Realization, Sales, Product, and Leadership to bring a clear, holistic point of view on CX and Zoom’s role as a value partner. + Help teams frame customer conversations around outcomes (efficiency, growth, experience), not features. Analyze what really matters + Break down customer strategies, revenue models, competitive pressures, and operating models to identify where CX can move the needle. + Understand how customers actually create value across their business, and identify where CX, service, or sales changes can unlock outsized impact. Shape and support pre-sales engagements + Support pre-sales efforts by deploying lightweight but credible value activities such as: + Experience and service design + Voice of Customer and Employee diagnostics + Opportunity and value framing + Business Case development + Translate insights into clear, executive-ready narratives that support deal momentum. Turn strategy into action + Help inform Zoom’s strategic vision and work along multiple teams to act as a feedback loop between customer, partner, product, marketing and beyond. + Create and use value frameworks to help customers convert strategic goals into concrete roadmaps and investment priorities. + Manage a repository of assets and accelerators to deploy across customers with scale. + Align business and technology stakeholders inside large, matrixed enterprise customers. Lead the room when it matters + Facilitate executive workshops and strategic planning sessions that create clarity, alignment, and forward motion. + Build and present points of view on the next generation of CX, including AI-enabled service, sales, and experience orchestration. What success looks like + Sales teams b To view full details and how to apply, please login or create a Job Seeker account

Created: 2026-01-23