Patient Service Representative Neurology

Patient Service Representative Neurology at Trinity Health in Boise, Idaho, United States Job Description Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Neurology Clinic in Boise, ID As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position. POSITION DETAILS: This Full-Time position will have a schedule of Monday - Friday from 8:00AM - 5:00PM. This position will support the providers at the Neuro Institute on the Boise hospital campus located at 1072 N Liberty St #303, Boise, ID 83704. MINIMUM QUALIFICATIONS: + High School Diploma or equivalent preferred. + Previouscustomer service experiencerequired. Healthcare experiencepreferred. Electronic health record (EHR) experiencea plus. Medical terminologypreferred. + Experience with process improvement or lean philosophy preferred. ? ESSENTIAL FUNCTIONS : + Knows, understands, incorporates, anddemonstratesthe Organization’s Mission, Vision, and Values in behaviors, practices, and decisions + Protects patients’ rights bymaintainingconfidentiality of personal and financial information and follows guidelines for HIPPA regulations + Maintains operations by following policies and procedures and reports needed changes ? ADDITIONAL DUTIES: + To view full details and how to apply, please login or create a Job Seeker account

Created: 2026-01-23