Salesforce FSC Solution Architect

Salesforce FSC Solution Architect at Cognizant in Boise, Idaho, United States Job Description As a Salesforce FSC Solution Architect , you will make an impact by driving capability mapping and value realization across agency management, engagement, servicing, producer management, and territory performance. You will be a valued member of the team and work collaboratively with business owners, technical architects, and other stakeholders. In this role, you will: + Own capability mapping and value realization across agency management, engagement, servicing, producer management, and territory performance. + Lead discovery and define epics, features, and user stories; groom and prioritize product backlogs with business owners. + Drive FSC fitment decisions-favor standard objects and Account/Contact relations; minimize custom objects for upgradeability. + Define business processes leveraging OmniStudio and Flows for orchestration, approvals, and automation; document current vs. future state. + Partner with Technical Architect on data model, security, and integration choices; ensure compliance and auditability. + Establish KPIs and reporting (e.g., territory performance dashboards, case SLAs, agency growth metrics). + Facilitate change management and business enablement; lead demos, training, and adoption activities. Work model: We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States . Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. What you need to have to be considered + 12+ years in CRM/financial services transformation; 6+ years with Salesforce (preferably FSC). + Deep knowledge of FSC capabilities (accounts/households, financial accounts, entitlements, territories) and industry processes. + Strong experience with OmniStudio, Flows, and declarative automation at scale. + Certifications: Salesforce Strategy Designer, Business Analyst, OmniStudio Consultant; FSC Accredited Professional (preferred). + Excellent stakeholder facilitation, product management, and KPI design skills. These will help you stand out + Experience in driving adoption and NPS of new FSC capabilities. + Proven track record in business outcome realization (e.g., reduced servicing SLA breaches, increased territory performance). + Expertise in backlog health and on-time delivery of epics/features. + Familiarity with audit/compliance findings an To view full details and how to apply, please login or create a Job Seeker account

Created: 2026-01-23