Coordinator, Ops Services

Description The role of the Ops Services team is to support Tatteu2019s team with processes, systems, and tools that make their jobs easier and deliver on future goals. As an Ops Services Coordinator, you will be responsible for supporting Tatte Operations & Support Teams in delivering our desired guest experience. To be successful, the Ops Services Coordinator should enjoy learning, be detail oriented, be comfortable with technology, and love helping people. This role will work cross-functionally with our Ops, Marketing/Visual, L&D, and other Support teams. The role will support Tatte cafes & bakeries in day-to-day needs, as well as key project initiatives. The majority of time will be spent on ongoing maintenance & support, with a lower percentage spent on projects. Support could range from system updates, escalation to vendors, and quarterbacking the teamu2019s support inbox. Projects could range from supporting the implementation of new systems to enhancing existing processes and supporting legacy tools. Tasks will differ day-to-day depending on priorities. They may be digging into data to analyze the impact of a pilot program for one project, while also working with Marketing/Visual to update our website & digital channels. This position will also manage the guest feedback inbox u2013 responding to guests, escalating to operations, and directing feedback to support teams when appropriate. Summary of Responsibilities (including but not limited to) + Provide cafu00e9 & bakery ops support, including managing the support inbox, escalating to vendors as needed, and tracking high impact items to completion. + Complete data audits & updates to support projects + Provide feedback and suggestions on specific needs for continual improvement + Learn and help manage cafu00e9, bakery, and enterprise systems + Update digital channels to reflect new initiatives, new menus etc, working very closely with the Marketing/Visual team. + Assist in setting up system access for new managers and communicating to HR/People team. + Managing guest feedback inboxu2013 responding to guests, escalating to operations, and directing feedback to support teams when appropriate. + Other tasks, as assigned. Position Requirements + Appreciation and commitment to the smallest detail + Passion for learning and continual improvement + Enjoys teamwork, while thriving with individual projects & goals + Ability to communicate clearly, both written & verbal + Solution-focused attitude with strong problem-solving capabilities Preferred Skills + Experience working in a cafu00e9, restaurant or retail is preferred + Proficient in Microsoft Office including Word, Excel, Outlook + Previous experience working with systems including: UltiPro, Toast (POS system), CrunchTime (BOH system), WordPress (Web), Shopify (Direct-to-Consumer), Google Business/SEO Tools Working Conditions + Flexibility for early mornings, evenings, and occasional weekends as work and project demands require. OUR BENEFITS & PERKS: + Competitive pay - ranging from $65,000 - $75,000 depending on experience, with bonus potential of up to 20% + 401(k) (with a vesting match) + Health, dental and vision insurance + Paid vacation time and paid sick time + Free employee assistance program services + Free drinks and generously discounted meals + Exciting potential for growth Please note that Tatte is an E-Verify Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-01-23