Consumer Resolution Specialist II

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be writtenIf you are interested and qualified for this role, we invite you to apply.A Consumer Resolution Specialist III will be responsible for highly complex tasks to support Online Banking and Dispute functions. This includes the servicing of OLB enrollments, new accounts, bill pay, electronic statements, snap deposits, and service first and nCino requests. Processes Reg E and NACHA claims within Quavo. Assists and works with front-line associates to research and investigate claims/disputes.Essential Functions/Responsibilities Ability to manage daily tasks and production to meet SLA expectations and provide a positive client experience; ensure timely and accurate completion of work Adherence to operational controls, including compliance with all required regulations and policies Ability to learn JHA fields pertaining to netteller parameters Call agent - answers telephone and effectively communicates with internal/external clients Ability to update and understand a wide variety of fields in OLB system including adding new accounts, setting up new OLB enrollments per documentation for relationship access, research, and resolution of issues regarding OLB access. Processes a large volume of bill pay enrollments Processes a large volume of snap deposits by daily deadlines Processes all dispute types within Quavo Full understanding of all regulations and timelines, as they are related to disputes processing. (Reg E, NACHA) May be considered subject matter expert and / or

Created: 2026-01-23