Network Access Center Specialist

Our promise to you: Joining AdventHealth is about being part of something bigger. Itu2019s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 13901 BRUCE B DOWNS BLVD City: TAMPA State: Florida Postal Code: 33613 Job Description: + Promptly resolves consumer inquiries within assigned functional areas, striving for first interaction resolution. + Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations. + Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system. + Achieves individual key department performance objectives such as quality assurance and productivity. + Handles sensitive matters courteously and professionally, escalating to leadership when appropriate. Knowledge, Skills, and Abilities: u2022 Ability to articulate the mission of AH and its affiliated Network Access Centers [Required] u2022 Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required] u2022 Demonstrated personal commitment to promoting and providing excelled customer service [Required] u2022 Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required] u2022 Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required] u2022 Ability to listen and document notes simultaneously [Required] u2022 Ability to read, analyze, and interpret verbal and written instruction [Required] u2022 Maintains high energy and positive attitude [Required] u2022 Ability to remain calm under pressure [Required] u2022 Adapts quickly to change and balances multiple priorities in a fast-paced environment [Required] u2022 Demonstrates regular, consistent, and punctual attendance [Required] u2022 Effective communicator in English, both orally and in writing [Required] u2022 Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills [Required] u2022 Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required] u2022 Medical terminology knowledge [Preferred] u2022 Bilingual in Spanish [Preferred] Education: u2022 Associate [Preferred] u2022 High School Grad or Equiv [Required] Field of Study: u2022 N/A Work Experience: u2022 1+ year of prior experience in a call center or customer service environment [Required] u2022 Experience in a healthcare setting focused on patient care [Preferred] Additional Information: u2022 N/A Licenses and Certifications: u2022 Certified Medical Interpreter (CMI) [Preferred] Physical Requirements: _(Please click the link below to view work requirements)_ Physical Requirements - Pay Range: $15.87 - $25.38 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ Category: Patient Experience Organization: AdventHealth Medical Group Support Schedule: Full time Shift: Day Req ID: 150733594

Created: 2026-01-23