Comptroller - ESA Program Operations Specialist

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionApplications must be filed at:endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.Please note that this job posting can be closed without noticeand earlier than the closing date indicated in the postingif a suitable candidate is found. We encourage applicants to submit and complete the application promptly.Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for youInnovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollerand#8217;s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more The Comptrollerand#8217;s office serves virtually every citizen in the state. As Texasand#8217; chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.Clickhereto see an inside look at the Texas Comptrollerand#8217;s officeABOUT THE DivisionGeneral descriptionWe are looking to hire a Program Operations Specialist to help support the new Texas Education Freedom Accounts (TEFA) program created by Senate Bill 2, 89th Legislative Session, under the direction of the program manager of the ESA division. Work involves supporting program activities by monitoring customer service practices of external vendor, identifying and recommending improvements to enhance overall customer experience, and assisting in managing complex operational issues and process improvement. Collaborates with TEFA staff to monitor vendor performance regarding customer service and to improve communications. Tracks requests for assistance from initial intake through resolution to ensure consistent, timely, and effective responses. Serves as a point of contact with legislators and legislative staff to address constituent issues related to the TEFA program. Assists in preparation of materials and reports for internal and external audiences related to TEFA, with particular emphasis on customer service and issue resolution within program operations. The ideal candidate will be enthusiastic about contributing to the successful launch of the program, demonstrate policy and program knowledge, and be ready to contribute immediately in a fast-paced environment.Work Hours8 a.m. to 5 p.m., Monday through Friday, 40 hours. Weekend and/or late-evening work may be required. Actual work hours may change based on business need. Must be able to work flexible hours during legislative sessions and as needed. The position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time as business necessitates.Qualifications: Minimum Qualifications:and#8226; Graduation from an accredited four-year college or university with a bachelorand#8217;s degree in business, g vernment, public policy, public administration or a related field.and#8226; Three (3) years of experience in public policy, government affairs, or communications.and#8226; Three (3) years of experience working in constituent communications, project management, or program analysis.Preferred Qualifications:and#8226; Familiarity with the Texas Legislature and the legislative processand#8226; Knowledge of the Texas Education Freedom Accounts program and/or similar programs in other states.Substitutions:One (1) additional year of full-time work experience in public policy, government affairs, or communications may substitute for thirty (30) semester hours of required education with a maximum substitution of 120 semester hours (four years).Licenses/Certifications (Required):A valid Texas (or state of residency) driverand#8217;s license and a satisfactory driving record are a condition of employment. Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months, valid Texas driverand#8217;s license (or state of residency driverand#8217;s license) and current proof of automobile insuranceIn this role you will:and#8226; Monitors customer service practices of external vendors and recommends improvements to enhance overall customer experienceand#8226; Collaborates with program and agency staff in determining trends and implement improvements to resolve customer problems/questions.and#8226; Identifies program and operational improvements to mitigate escalations.and#8226; Emphasizes customer service quality and issue resolution within overall program operations, not just individual cases.and#8226; Conducts training and provide guidance to communications and marketing staff to ensure external communications are designed to support and improve operationsand#8226; Serves as a point of contact for legislative offices to escalate constituent questions related to the TEFA program.and#8226; Provides customer service support for issues escalated to the office, beyond routine inquiriesand#8226; Assists program and agency staff with communications to legislative offices on customer service and program operations.and#8226; Manages and tracks Comptroller response for customer service requests that come to the Comptroller and agency staff.and#8226; Tracks requests for assistance from initial intake through resolution to ensure timely and effective responses.and#8226; Maintains program knowledge and expertise to respond to questions from the public, stakeholders, and the general public.and#8226; Monitors customer service performance, prepares program-related reports to improve customer experience in the program and recommends the appropriate changes.and#8226; Collects, reviews, organizes, analyze, prepares and presents data to support program decision making.and#8226; Performs other related duties as assigned.Maximize Your EarningsAt the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offeringIf you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for youImportant Note to the Candidate:Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.MILITARY PREFERENCETo receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentationto this job application.on the occupational category for th

Created: 2026-01-23