Clinical Resource Coordinator Per Diem

Job Description Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Care Management Work Type: Restricted Part Time (Total FTE less than 0.5) Shift: Shift 1 Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Pay Range: $10.00 - $500.00 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rushu2019s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Clinical resource coordinator (CRC) applies a collaborative approach in working with physicians, patients, case managers, community providers, payers and internal/external agencies to provide case management support services related to effective utilization of services and transition planning for adult, geriatric, neonate, pediatric and adolescent patients. CRC activities and processes include patient interviews, screenings, referrals, follow-up calls, discharge planning, payer certification, denial avoidance and customer satisfaction. CRC services may be coordinated centrally through department or assigned by unit, physician practice or Case Management service line. Responsibilities for specific liaison roles may vary depending upon assignment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: u2022 High School Diploma and two years' experience. u2022 Demonstrated knowledge and/or experience with hospital - related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems. u2022 Excellent written and verbal communication and interviewing skills. u2022 Expertise with information systems and Microsoft Office Suite and ability to create reports/communication documents related to role and outcome performance monitoring. u2022 Ability to communicate effectively with health care team, patients/families and community, internal and external providers to promote effective transitions in care. u2022 Commitment to teamwork, collaborative approach and customer service focus desired. u2022 Ability to perform tasks independently, seek direction as needed and prioritize workload. u2022 Flexibility to adjust schedule and assignment as workload warrants; including weekends. Preferred Job Qualifications: u2022 Bacheloru2019s Degree (health related or equivalent area of focus such as social work, psychology or medical terminology). Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Responsibilities: u2022 Manages caseload, serves as resource, sets priorities and completes assigned tasks. u2022 Facilitates collaboration with CM team/department to prioritize tasks, ensuring department support needs are met. u2022 Models ICARE values and actively supports teamwork, customer service and employee engagement. Flexes schedule to meet department needs. u2022 Facilitates effective, efficient communication and problem solving with internal and external customers. u2022 Uses information technology to document activities, track performance outcomes and produce performance reports. u2022 Provides training and orientation, creates reference materials and shares expertise with others. u2022 Seeks continuing education opportunities, completes required in-services and maintains professional growth by attending various department, institutional and external meetings, seminars and workshops. u2022 Applies performance improvement strategies to promote continuous process improvement. u2022 Identifies opportunities and collaborates with CM team/department to implement solutions. u2022 May serve on department or hospital-wide committees as needed. u2022 Collaborates with team, department, unit staff, and/or physician practice to ensure expectations are met. u2022 Performs activities in support of patient flow that may include patient placement activities. u2022 Provides services that may include but limited to: patient centered interviews, transitions in care screenings, identification of potential post discharge needs and the presentation of patient resource folder and documentation of findings. u2022 Facilitates communication with Case Manager and team: Supports processes related to care transitions including discharge central and/or unit/team centered provider referral communications. Meets customers' varied needs by readily providing support including, but not limited to, efaxing, faxing and copying forms. u2022 Ensures compliance with HIPPA and ROI regulations and protocols. u2022 Manages Medicare Important Message processes and related tasks. u2022 Works with CM and Patient Access to ensure hospital compliance with federal mandates. u2022 Coordinates post discharge care transition referral communication. u2022 In collaboration with the case manager, provides referral and follow-up contacts to agencies, facilities and patients/families to support safe, effective care transitions. u2022 Identifies issues, resolves when able, triages to the appropriate level and collaborates with case managers, senior case managers, nurses, physicians and general staff throughout the medical center to resolve care transition issues. u2022 Provides designated support for functions including payer approval / certification communication, denial appeals, and / or level of care management processes. u2022 In accordance with the case management external faxing policy and HIPPA guidelines, communicates clinical information/PHI to payers to ensure certification of inpatient hospital stays via secure e-fax. u2022 Contacts payers to obtain or confirm fax and contact information for certification nurses. u2022 Follows protocols and HIPPA compliance regulations and proposes process improvements to managers when issues are identified. u2022 Follows protocol and reports known or suspected misdirected fax incidents to certification supervisor/manager. Provides level of care support services for certification, denial and/or preadmission LOC management teams, including monitoring reports, paging/texting physicians, checking EPIC documentation and other assigned tasks. u2022 Conducts preadmission and post admission screening and interviews, provides patient/family education at scheduled classes and handles follow-up calls and communication with physician practice(s) care team as warranted. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Position Clinical Resource Coordinator Per Diem Location US:IL:Chicago Req ID 24240

Created: 2026-03-07