Assistant Front Office Manager

Description We are looking for our next great team member to join us as an Assistant Front Office Manager in our Front Desk department. We are committed to providing you with:Highly competitive wagesAn exceptional benefit plan for eligible associates & your family members401K matching program for eligible associatesFlexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent managed properties in North America for you & your family membersAdditional hotel discounts with Marriott International brand hotelsFree ParkingFree Meal during your shiftQuarterly employee appreciation events to celebrate all your hard workMarriott Syracuse Downtown seeks Assistant Front Office Manager to assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality serve and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.Here is what you will be doing each day as an Assistant Front Office Manager:Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriateRespond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel teract with sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for agents and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.Does this sound like you?You have at least one year of experience in Front Office/Front Desk/Rooms operations in a supervisory role. You have thorough knowledge of Front Office/Front Desk/Rooms operations. You have a real passion for the hospitality industry and for ensuring that our guests have a memorable experience at our hotel during their stay. As an Assistant Front Office Manager, you will be an inspiring leader and a role model for your team and always provide support and guidance to them. You are willing to

Created: 2026-01-23