Implementation & Training Specialist (ITS)

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist. You will play a key role in assisting with the implementation of BS&As ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Implementation & Training Specialists are customer-facing and play a key role in translating customer requirements into our software solutions.If you are looking for a challenging and rewarding opportunity to utilize your skills, wed love to hear from you!Key Responsibilities:Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectivesIndependently configure and customize ERP systems in line with clients operational methods and BS&As recommended practicesIdentify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterationsDevelop user documentation and guidance materials for customersConduct software training for end-users both remotely and in-person, sometimes training several customers simultaneouslyDeliver outstanding customer support and address client concerns throughout the implementation processCooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training SpecialistsAct as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support teamQualifications:Bachelors degree in Business, Accounting/Finance, Information Systems, or equivalent work experienceStrong communication skills, both written and verbal, are essentialExcellent customer facing skills with the ability to simplify technical aspects for non-technical usersAbility to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.Ability to manage stress and anxiety levels in complex and fast paced environmentsPrior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not requiredNote: The Implementation & Training Specialist role involves travel, including multi-day trips. Many of our clients are based in different states, so expect to be traveling up to 75% of the time, but home on weekends.Valid drivers licenseAt BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:Competitive payHealth Insurance - BCBS of Michigan - Employer-paid premiumHealth Savings Plan - Employer contributes 75?ntal Insurance - Employer-paid premiumVision Insurance - Employer-paid premiumRetirement - 401(k) - Employer-paidRetirement - 401(k) - Employer matches 50% of team member contributionPaid Parental LeaveDisability Insurance - Employer-paid premiumLife Insurance - Employer-paid premiumGenerous PTO and Holiday TimeCompany-sponsored eventsBS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.If you need accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to

Created: 2026-01-26