Experience Specialist/Receptionist: Huxley Family ...

UnityPoint ClinicExperience Specialist/ReceptionistHuxley Family MedicineHuxley, IAMonday-Friday 8:00AM-5:00PM OR 8:30AM-5:00PMFull-time + benefitsAt UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program.Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.Find a fulfilling career and make a difference with UnityPoint Health.As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.Key Responsibilities:Greet patients and visitors with warmth and professionalism, creating a welcoming environmentCheck patients in and out, verify personal and insurance information, and update records as neededSchedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) systemAnswer incoming phone calls, respond to inquiries, and direct calls to the appropriate departmentsCollect and process payments, issue receipts, and assist with billing questionsMaintain confidentiality of all patient records and comply with HIPAA regulationsMonitor the waiting area to ensure cleanliness, comfort, and an organized flow of trafficCoordinate with clinical staff to manage patient flow and minimize wait timesPerform general administrative duties such as data entry, filing, faxing, and scanning documentsAssist in onboarding new patients and educating them on clinic policies and proceduresHigh School Diploma or GED required1+ year of customer service or front desk experience preferred (healthcare setting is a plus)Excellent interpersonal, communication, and problem-solving skillsStrong attention to detail and ability to multitask in a fast-paced environmentBasic proficiency in computer systems and software, including Microsoft Office and scheduling platformsProfessional appearance and demeanor

Created: 2026-01-26