Consumer Support Specialist - Columbus, OH

, ATTENTION MILITARY AFFILIATED JOB SEEKERS, - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to, Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.Job DescriptionWe are hiring for a Consumer Support Specialist at Worthington Enterprises! The Consumer Support Specialist is the main point of contact for consumers of our retail products. You will become an expert in our products, solve consumer problems, and share your knowledge to enhance the overall consumer experience and build lifetime consumers.This role is ideal for a candidate who is eager to learn, interested in growing within Consumer Care, and willing to support data gathering and analysis related to consumer inquiries. The position works closely with internal Brand Managers, Quality Engineers, and the eCommerce team, with opportunities to contribute insights for quarterly consumer inquiry reviews and presentations.The role requires strong attention to detail, a customer-first mindset, strong verbal and written communication skills, and the ability to apply brand messaging to individual consumer responses. This position offers a hybrid work schedule, spending at least three days per week (Tuesdayâ“Thursday) working onsite at our Columbus, OH headquarters, with the flexibility to work remotely on other days.Key Position ResultsExceed customer expectationsBuild positive relationships with consumers and cross-functional partnersThink creatively about ways to solve and improve consumer interactionsGather and share consumer inquiry insights across the businessContribute to continuous improvement within Consumer CareKey Duties ,ResponsibilitiesCommunicate with consumers via phone and emailAnswer consumer questions and respond to ratings and reviews on retailer websitesReview and respond to consumer inquiries via social mediaPerform accurate order entry (employee, donation, and replacement orders)Track and categorize consumer inquiries to identify trends and recurring issuesAssist with preparing data and insights for quarterly consumer inquiry meetings, including opportunities to present findingsCollaborate with internal teams to share consumer feedback and improvement opportunitiesCritical Skills, Knowledge and AbilitiesExcellent written and verbal communication skills; ability to build rapport and express empathyStrong organizational skills and attention to detailAbility to prioritize tasks and manage multiple responsibilitiesAwareness of and ability to meet SLA response time requirementsAbility to de-escalate and manage upset or complex consumer situationsAnalytical mindset with interest in learning how consumer data informs business decisionsEagerness to learn products, systems, and processes

Created: 2026-01-26