End User Support Engineer

Description We are looking for a skilled End User Support Engineer to manage and maintain macOS devices within our enterprise environment in Jacksonville, Florida. This position focuses on utilizing Jamf Pro for endpoint management and ensuring all systems meet organizational standards for security, compliance, and performance. The ideal candidate will have hands-on experience with macOS administration and a strong ability to provide advanced technical support and automation solutions. Responsibilities: u2022 Administer and configure Jamf Pro for managing the lifecycle of macOS devices, including enrollment, updates, and compliance enforcement. u2022 Develop and implement policies, scripts, and profiles to streamline Mac management and enhance security. u2022 Collaborate with the Information Security team to ensure macOS devices meet compliance standards for encryption, updates, and application controls. u2022 Provide tier-3 technical support for macOS-related issues, including hardware, operating system, and applications. u2022 Integrate Jamf Pro with enterprise systems such as Intune and identity management tools to enhance functionality. u2022 Create and maintain detailed documentation, standard operating procedures, and knowledge articles for Mac support processes. u2022 Monitor device health, compliance status, and update progress through Jamf Pro and related tools. u2022 Plan and execute macOS upgrade cycles and manage application deployment strategies. u2022 Coordinate with vendors for Apple hardware procurement and lifecycle management. Requirements u2022 Associate's degree in Information Technology, Computer Science, or related field, with a minimum of 3 years of relevant experience; a Bachelor's degree is preferred. u2022 At least 3 years of experience managing macOS devices in enterprise environments. u2022 Proficiency in administering Jamf Pro and applying best practices for Apple endpoint management. u2022 Strong understanding of macOS architecture, security frameworks, and integration within the Apple ecosystem. u2022 Scripting skills in languages such as Bash or Python for automation and workflow optimization. u2022 Familiarity with identity management systems, network security protocols, and compliance standards. u2022 Preferred certifications in Jamf Pro (e.g., Jamf 300 or 400). u2022 Experience integrating Jamf Pro with platforms like Microsoft Intune or other enterprise systems. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-01-26