Centralized Patient Access Representative I

You Belong Here.At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.FTE: 1.0, Shift: Days, Schedule: Monday - Friday 8:45am to 5:15pmPosition SummaryThe Centralized Patient Access Representative I (CPAR-I) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions.Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety of computer systems and access large volumes of information to complete a variety of complex tasks on behalf of the patient, providers and multiple clinics. Our ideal candidate has a positive attitude, drive to be successful and an overall love for the community. The CPAR I is the first level of a 4-tiered job family typically assigned responsibility to support multiple primary care clinics.ResponsibilitiesPromptly answer, screen, schedule, and process medical service requests and telephone inquiries with strict adherence to confidentiality agreements, policies and procedures for multiple providers and clinic locations to include Pediatric, Family Medicine, and Internal Medicine in a centralized team setting.Collecting and entering patient demographic and insurance information into the electronic medical record system to ensure accurate registration prior to care.Clearly compose and direct patient messages via telephone encounters and in-basket messages to appropriate clinical care team members, documenting accurate information in patient charts.Handle all patient issues in accordance with best practices, escalating as needed.Successfully meet individual and team performance metrics to achieve efficient time management and a positive patient experience.Utilize critical thinking skills to evaluate patient symptoms in accordance with MHS Triage Nurse ProtocolRegister and educate callers on MultiCare MyChart functionalities and resolve all patient access concerns MyChart NavigationRequirementsHigh School Diploma or GEDOne (1) year customer service experience requiredPossess proficient computer skills operating multiple systems in a windows-based environmentOne (1) year office, clerical, or call center experience; in a medical setting preferred.Knowledge of medical terminology, and medical insurance preferredElectronic Medical Record experience; EPIC preferred.Familiarity with data entry and complex scheduling preferredWhy MultiCare?Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 yearsGrowth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your futureWell-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in lifeLiving our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each otherBelonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valuedPacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part

Created: 2026-01-26