Associate IS Support Technician - Field Tech Services

DescriptionProvidence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.Join the Field Technician Services Team Are you ready to be the IT hero behind the doctors, nurses, procedure techs supporting patient care? As a Field Tech Services Specialist, you'll be the go-to problem solver for caregivers and customers-making tech headaches disappear and delivering top-notch IT services with a smile. Your mission? Fast, accurate support, and unforgettable customer experience. This isn't just a job-it's a chance to make a real impact every day. You'll be the friendly voice that turns frustration into relief, the tech-savvy guide who keeps caregivers focused on what matters most: caring for others.What You'll Need to Do to be successful in this role:Be the Lifeline: Resolve caregiver issues and fulfill IT service requests.Deliver WOW Moments: Provide timely, accurate support while keeping customer satisfaction front and center.Stay Flexible: Other duties as assigned-because superheroes adaptResolve user issues involving various endpoint devices, printers, phones, mobile devices, computers, operating systems, network infrastructure technologies, and telehealth technologies, etc....Your Superpowers: Communication NinjaSpeak tech in plain English-make caregivers feel heard and understoodListen like a pro, interpret needs, and keep everyone in the loop until resolutionCalm the storm: De-escalate tense situations with caregivers and vendorsTailor your message for clinical and technical audiences alikeBonus: Minimal personal mobile use may be required (you've got this)Critical Thinking WizardUse every tool in your arsenal-knowledge articles, team input, and logicKnow when to escalate and who to call for backupNavigate complex technical environments with confidenceBounce back from setbacks and help uncover root causes to improve systemsCustomer ChampionPut caregivers first-alwaysHandle requests like a pro, ensuring smooth handoffs and zero duplicate infoBuild strong relationships and assess needs with empathyTake ownership of satisfaction and define solution options that shineIndependent OperatorPivot like a boss when priorities shiftLearn fast, stay calm, and keep customers satisfiedKeep tickets updated, workflows optimized, and SLAs metPlan ahead, remain flexible, staying focused on today's tasksTeam Player ExtraordinaireCollaborate across teams and vendors to keep systems stableShare knowledge, support teammates, and celebrate wins togetherParticipate in initiatives and on-call rotationsTrust, adapt, and maximize efficiency as a united forceTime Management GuruShow up on time, prioritize like a pro, and communicate when timelines shiftUse tools effectively, meet SLAs, and escalate issues promptlyRecommend workflow improvements that make life easier for everyoneRequired Qualifications:H.S. Diploma or GED General StudiesPreferred Qualifications:Associate Degree Computer Science, Electrical Engineering, Information Systems, or another related disciplineCoursework/Training: Current certification: A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA2 or more years of experience in remote or IS field technical support2 or more years of Healthcare IS experienceClearly documents issues, steps taken, and resolutions in user-friendly termsBuilds trust and strong working relationships

Created: 2026-03-07