Service Desk Attendant

15892BR FTE: 1.0 Shift: Monday-Friday within clinic hours Compensation: $18.32+ Hours Per Week: 40 Weekends: No Benefit Eligible Schedule: Weekdays, day shift. We are seeking a dynamic Rehab Experience Specialist to join our Outpatient Therapy Team. At UnityPoint Health u2013 Meriter Therapy patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities to actively participate in team-based leadership structured groups, that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement. Rehab Experience Specialists (RESs) facilitate the functioning of the outpatient therapy clinics in a variety of supportive functions. Daily responsibilities are divided into A, B and C roles. RESs will rotate between all roles, which include, but are not limited to: + A role: Administrative and clerical support + B role: Front desk reception, scheduling and patient registration processes. Over the counter sales and payment collection, patient rooming. + C role: Organizing, cleaning and prep of patient care areas, complete equipment maintenance requirements, and supply ordering. Duties and Responsibilities: + Work within the context of patient-centered care in an outpatient clinic setting. + Work collaboratively with the therapy team to support exceptional patient experience and outcomes. + Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team. + Engage in staff meetings and project groups to support exceptional patient care. + Remain up to date with clinic operation changes and workflows (review meeting minutes, review email communications, etc.) + Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives within the department. Why UnityPoint Health? + Commitment to our Team u2013 For the second consecutive year, we're proud to be recognized as a u00a0 Top 150 Place to Work in Healthcare (u00a0 by Becker's Healthcare for our commitment to our team members. + Culture u2013 At UnityPoint Health, you matter. Come for a fulfilling career and experience u00a0 a culture (u00a0 guided by uncompromising values and unwavering belief in doing what's right for the people we serve. + Benefits u2013 Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youu2019re in. + Diversity, Equity and Inclusion Commitment u2013 Weu2019re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. + Development u2013 We believe equipping you with support and u00a0 development opportunities (u00a0 is an essential part of delivering a remarkable employment experience. + Community Involvement u2013 Be an essential part of our core purposeu2014to improve the health of the people and communities we serve. Visit u00a0 u00a0 to hear more from our team members about why UnityPoint Health is a great place to work. Required Qualifications: + High School Diploma or equivalent Preferred Qualifications: + Previous customer service experience in hospital or healthcare setting. EEO/M/F/V/D

Created: 2026-01-26