Desktop Support Technician

This role will work 100% onsite Top Skills - Must Haves + Desktop + Windows 10 + MS Office + Printer mapping Description Deskside Support provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customeru2019s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 yearsu2019 experience in Users support, Windows Desktop support & IT Infrastructure, network support. Elanco will be responsible for the day-to-day governance of the activities and the work instructions for the resource to execute the activities. Expectations u2022 Provide first/second level contact and problem resolution for customer issues. u2022 Provide standard and non-standard technical support to end-users in response to specific requests. Utilize established operating procedures to review and resolve end-user technology issues; troubleshoots and resolve standard and non-standard hardware and software problems. u2022 Install, upgrade, support and troubleshoot for computer hardware (computers, PCs, laptops, iPads, iPhones, printers, other user devices) u2022 Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office, O365, and another authorized desktop application. u2022 Install, upgrade, support and troubleshoot MS Teams Room system as well as other conference room equipment and solutions. u2022 Install, upgrade, support and troubleshoot basic active network equipment, network components (including cabling and connectivity) and office IT infrastructure components. u2022 Work with Third Party Vendors to remediate complex Audio Video issues as needed. u2022 Execute the new user onboarding process and steps (room and connectivity preparation, devices configuration, devices handover, trainings) u2022 Perform end user training within desktop support domain. u2022 Performs assigned IT project tasks (e.g. Office relocation projects, technology change and replacement, new systems roll-outs) u2022 Maintain ticket updates for all reported incidents. u2022 Maintain asset management database. u2022 Performs general preventative maintenance tasks on computers, laptops, printers, user devices. u2022 Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. u2022 Admin Telcom provider's Wireless Devices/Accounts u2022 Should have basic knowledge of Mac operating system, to support Apple pc users, apple iDevices. u2022 Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. u2022 This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. u2022 Ensure acceptable user satisfaction from IT services (measured every quarter) u2022 Record critical data and information in the standard ITIL platform (here ServiceNow) Experiences (desired) u2022 Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation and troubleshooting, Microsoft Active Directory, Helpdesk ticketing systems. u2022 Conference Room technologies (MS TEAMS Room, video cameras, speakers, and mics) u2022 Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. u2022 Proven analytical, troubleshooting and problem-solving skills. u2022 Proven ability to multi-task, effectively determine priorities and meet SLAu2019s. u2022 Excellent communication relationship-building and internal customer service skills. u2022 Adaptable and flexible in a fast-changing industry and work environment. u2022 Willing to work off-hours and weekends when required for projects or emergency support. u2022 40 hours a week u2022 Core working hours: 08:00-4:30 Skills Desktop, Windows 10, MS Office, Printer mapping Additional Skills & Qualifications Excellent customer service and communication skills. Problem solving and ability to work as sole technician with minimal supervision. Job Type & Location This is a Contract position based out of Elwood, KS. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Elwood,KS. Application Deadline This position is anticipated to close on Feb 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-01-26