SAP Service Management Functional Consultant (CS/PM/SD)

Company Overview: If a culture of excellence, innovation and ownership is what youu2019re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserveu2019s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone Role Summary: The SAP Service Management Functional Consultant (CS/PM/SD) supports and enhances Flowserveu2019s custom Service To Repair processes in SAP. The role partners with North American QRCs/service centers, sales, supply chain, quality, and finance teams to gather requirements, document process flows, assist with configuration and testing, and drive user adoption. This position helps deliver an improved customer experience across aftermarket service and repair. Onsite in Irving or Houston TX when not travelling. (up to 50%) Responsibilities: u2022 Perform configuration in SAP modules supporting Serviceu2011tou2011Repair, including CS/PM/SD or CS/PM/OTC. u2022 Document endu2011tou2011end Serviceu2011tou2011Repair workflows, including intake/RMA, receiving, disassembly, inspection, quoting, customer approval, planning, repair execution, shipment, invoicing, and warranty/claims. u2022 Elicit and translate business requirements into user stories, process maps, and functional specifications. u2022 Identify gaps and improvement opportunities in the Global Template and propose aligned solution options. u2022 Prepare SOPs, quick reference guides, and training materials; deliver endu2011user training. u2022 Create test scripts and execute unit, SIT, and UAT testing; log defects and retest fixes. u2022 Support gou2011lives, stabilization, and hypercare; meet ticket resolution SLAs and track recurring issues. u2022 Maintain process documentation and ensure auditability and compliance using Solution Manager. u2022 Partner on master data governance for materials, vendor master, and customer master. u2022 Coordinate with developers on interfaces (IDocs/APIs), logistics, document management, and reporting. Requirements: u2022 10+ years of SAP experience in service/repair (S/4HANA preferred; ECC acceptable) with demonstrated configuration proficiency. u2022 Handsu2011on support in CS/SD or PM/EAM with working knowledge of MM, PP, QM, and FI/CO, and willingness to learn additional modules. u2022 Experience documenting requirements, writing functional specifications, and executing structured testing. u2022 Strong analytical skills with comfort in data validation, basic reporting, and KPI tracking. u2022 Effective communication skills, stakeholder collaboration, and user training capabilities. u2022 Ability to travel up to 50% to NAM service centers and QRCs for workshops, testing, gou2011lives, and training. u2022 When not traveling, ability to work onsite 4 days per week in either Irving, TX or Houston, TX. Preferred: u2022 Experience in rotating equipment, valves, seals, or industrial aftermarket services. u2022 Support of pricing conditions for repair quotes and ensuring accurate cost capture and settlement flows. u2022 Familiarity with Fiori apps for service, EWM/WM logistics, and COPA reporting. u2022 Exposure to Agile practices, including backlog management and sprint ceremonies. u2022 Participation in multisite or global SAP projects or template deployments. Benefits Starting from Day 1: Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many ot Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve. Req ID : R-17631 Job Family Group : Information Technology Job Family : IT Business AnalysisEOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as result of your disability. You can request a reasonable accommodation by sending an email to . In order to quickly respond to your request, please use the words

Created: 2026-01-26