Customer Financial Management Specialist

Ready to help us transform healthcare? Bring your true colors to blue. What we need This position involves account management in a billing and receivables area with a dedicated book of business. The Analyst II will be responsible for ensuring the processing of accurate and timely invoices for all product lines. Analysts will make recommendations and decisions involving account set-up to their manager or work directly with Sales and Underwriting to secure the proper documentation to update the billing system. They will represent the company externally to accounts, brokers, and third party administrators on the phones. They will work collaboratively with internal constituents from various cross-functional departments and will represent the company externally to accounts, brokers and third party administrators. This role is eligible for our e worker persona. For remote candidates. Your Day to Day 1. Account management -Ensure ASC deposits and rates are set at renewal and all components of billing have been coded including account buy ups. 2. File imports- timely importing of all applicable billing files into system applications. 3. Invoice management u2013 timely emailing of weekly and monthly customer invoices for all lines of business 4. Management of Secure File Transfer Process (SFTP) website including weekly file loading, customer set up and password resets. 5. Daily review, balance and controls of Premium invoices This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties. Weu2019re Looking for: + Proficiency in Microsoft Office Suite, including Access + Experience with financial analysis, operation processing and negotiation skills + Excellent verbal, written, and presentation skills + Excellent time management and organizational skills What You Bring: + Bacheloru2019s Degree (preferably in a business-related field) + Minimum of 2-3 yearsu2019 experience in a financial and/or customer service area preferred. + Personal commitment to quality, customer service, and teamwork + Knowledge of BCBSMA financial arrangements and billing systems a plus What Youu2019ll Gain: + Participate in process improvement/efficiency projects + Negotiate with internal departments on securing renewal and change information + Train and mentor new associates and peers + Educate internal areas on the available financial arrangements + Provide recommendations on appropriateness of financial reporting set-up & customization. Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above LocationBostonTime TypeFull time Hourly Range: $31.75 - $38.81 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employeeu2019s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companyu2019s sole discretion, consistent with the law. WHY Blue Cross Blue Shield of MA? We understand that the confidence gap ( and imposter syndrome ( can prevent amazing candidates coming our way, so please donu2019t hesitate to apply. Weu2019d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. Itu2019s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture ( page. If this sounds like something youu2019d like to be a part of, weu2019d love to hear from you. You can also join our Talent Community ( to stay u201cin the knowu201d on all things Blue. At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our

Created: 2026-01-26