Quality Assurance Manager

Quality Assurance Manager Date Posted: Jan 23, 2026 Requisition ID: 471198 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About Indiana Department of Correction (DOC): We promote public safety by providing meaningful, effective opportunities for successful re-entry. As the model of best correctional practices, we strive to return productive citizens to our communities and inspire a culture of accountability, integrity, and professionalism. Role Overview: The purpose of the health services division quality assurance manager is to evaluate the vendoru2019s adherence to performance measures established by the contract and to act as a liaison between each facilityu2019s Warden and the vendoru2019s staff. The Departmentu2019s 21 Correctional facilities and 10 parole districts state wide are included. The facilities will be split into four (4) regions which will be assigned to the Quality Assurance Managers. Areas of responsibility include but are not limited to primary care, behavioral health including substance abuse, dental, pharmaceutical and specialty services. The quality assurance manager conducts scheduled and ad hoc audits at assigned facilities and completes other duties including but not limited to health services critical incident reviews, investigation of grievances, inspection of designated areas. The quality assurance manager also participates in each facilityu2019s medical administrative committee meetings, conducts the health services review of each facilityu2019s annual (ACA) program audit, and participates in the statewide quality assurance activities and the monthly administrative meeting with the vendor. Each quality assurance manager will be cross-trained and prepared to monitor all health services at their assigned facilities. Salary Statement: The salary for this position traditionally starts at $59,800.00 but may be commensurate with education or work experience. A Day in the Life: The essential functions of this role are as follows: + Assist the Division of Health Services in the ongoing management of health and behavioral health care services to offenders in the assigned region including but not limited to review and respond to offender inquiries and participate in sentinel events and critical incidents reviews. + This position will support the overall development and revision of monitoring activities and will assist addressing areas of concern with the contract vendor. Will assist with the gathering of information for requests from internal and external sources. + Assist in establishing and implementing departmental policies and procedures as they relate to medical and behavioral health services. Assist with relaying the information to facilities, other contract monitors and the vendor to ensure implementation at the facility level in a timely fashion. + Collaborates and coordinates with the Medical Operations Administrator, Director of Health Services, Director of Mental/Behavioral Health Services, Classifications, Re-entry, Internal affairs and other IDOC Divisions to identify and address problems and ensure proper allocation of resources. + Must preserve confidentiality of records and contract monitoring screens. Must be able to use discretion in dealing with facility staff, peers, and vendoru2019s employees and must maintain confidentiality of information and materials. + Conducts scheduled and ad hoc audits at assigned facilities and completes performance monitoring activities including but not limited to chart reviews, inspection of designated areas review of designated documents, records information accurately and submits completed audit tools and other reports within the time frames established. + Proactively identifies problems with vendorsu2019 performance, reports findings to the Medical Operations Administrator, the Directors of Health Services and Mental/Behavioral Health Services as well as the facility administrative staff and monitors the vendoru2019s corrective actions. + Serve as a liaison between the Central Office Health Services staff, facility operations staff and facility health and behavioral health care staff by providing feedback on problem areas, progress of corrective action, providing information on program or procedure changes that affect the facility and, when necessary, collaborating with facility IDOC and health services staff to ensure offender access to care. + Participate in meetings including facility MAC meetings, quality assurance and other administrative meetings as directed, preparing reports and presentations if necessary. + Assists peers with contract monitoring duties as necessary during scheduled and unplanned leaves of absence and when directed by the Medical Operations Administrator. + Must be able to work independently, establish priorities and work sequences to meet deadlines. The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary. What You'll Need for Success: The ideal candidate in this role should minimally have either + Thorough knowledge of the Department's policies/procedures and executive directive + Thorough knowledge of correctional best practices including the need to identify and target medical, mental health and substance abuse needs and risks + Thorough knowledge of the principles of management and supervision + Thorough knowledge of sound correctional programs and security procedures + Thorough knowledge of applicable laws/rules/regulations and standards (i.e. ACA and NCCHC) + Thorough knowledge of correctional medical and mental health systems including intake processes and assessment tools + Considerable knowledge of the principles and practices of correctional medical and mental health standards + Ability to plan and implement program initiatives and performance measures + Above average ability to forecast, identify and resolve problems + Above average knowledge of the principles of strategic performance measurements and short/long term planning + Above average knowledge of crisis intervention principles and techniques + Above average ability to recognize, analyze and formulate solutions to problems + Working knowledge of all relevant software and computer programs + Above average ability to manage and organize detailed, complex concepts + Above average ability to make timely, effective decisions + Above average ability to communicate effectively both orally and in writing; skilled in communicating expectations, decisions and feedback + Above average ability to work in collaboration with others + Ability to abide by the Department's Standard of Conduct and all behavioral expectations + Ability to stay abreast of new developments, trends, and research (familiar with Best Practices and Evidence-Based programs) + Ability to travel and perform duties within a facility involving secured environments + Ability to monitor contract compliance + Ability to work in a culturally diverse environment + Ability to perform public speaking assignments + Possesses above average interpersonal skills + Possesses demonstrated skill in planning, management, and supervision + Possesses demonstrated skill to exercise initiative and judgment + Possesses critical thinking skills + Possesses positive role model traits Supervisory Responsibilities/Direct Reports: This role may serve as a team lead for an assigned work group. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes: + Three (3) medical plan options (including RX coverage) as well as vision and dental plans + Wellness Rewards Program: Complete wellness activities to earn gift card rewards + Health savings account, which includes bi-weekly state contribution + Deferred compensation 457(b) account (similar to 401(k) plan) with employer match + Two (2) fully-funded pension plan options + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at . Current Employee? Click here ( to apply.

Created: 2026-01-26