CORRESPONDENCE ANALYST

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol Headquarters, Office of the Chief, Information Coordination Branch in Washington, D.C. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above. Responsibilities This announcement will be open for 5 business days OR until the first 50 applications have been received, whichever happens first. In this position, you will serve as the primary point of contact for managing, tracking, routing, and quality-controlling all incoming and outgoing priority correspondence for the U.S. Border Patrol, including items from the White House, Congress, DHS, other agencies, and the public. You will provide expert guidance, training, and process improvement support to ensure responses are accurate, timely, properly formatted, and compliant with CBP policy and legal requirements. This role directly supports the Border Patrol and CBP mission by safeguarding the accuracy, consistency, and responsiveness of official communications, thereby strengthening leadership decision-making, external accountability, and the agency's public and intergovernmental trust. This position starts at a salary of $102,415.00 (GS-12, Step 1) to $133,142.00 (GS-12, Step 10). As a Correspondence Analyst, you will be responsible for managing, tracking, routing, and reviewing high-priority correspondence for the U.S. Border Patrol to ensure timely, accurate, policy-compliant responses and to provide guidance and training on correspondence procedures. Typical duties will include: Reviewing, prioritizing, logging, and routing all incoming correspondence for USBP offices, assigning due dates and ensuring proper disposition, follow-up, and status tracking. Analyzing correspondence topics and prior responses to recommend appropriate routing and drafting or suggesting responsive language consistent with CBP/USBP policy and legal requirements. Reviewing and editing outgoing responses to controlled correspondence, ensuring accuracy, completeness, proper format, and alignment with agency guidelines before release. Serving as the primary contact for USBP offices on correspondence requirements, providing guidance on format, templates, timelines, and signature levels, and answering status inquiries from the Office of the Chief of Staff. Developing, refining, and helping implement correspondence procedures and training for USBP offices, including preparing reports and recommendations to improve correspondence processes and operations. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the

Created: 2026-01-26