Community Engagement Liaison - Indego Bike Share

Title:u00a0Community Engagement LiaisonLocation:u00a0Philadelphia, PAReports to:u00a0Community Engagement ManagerJob Type + Schedule:u00a0Full-time, Non-exempt, 32 hours per week/4 days per week, 8:30am-5:00pmBicycle Transit Systemsu00a0is a woman-owned business with a mission to operate bike share systems that create connections in our communities and protect our planet. We operate and manage a portfolio of bike share systems across the United States, as well as a nation-wide customer service call center. Philadelphia's bike share program, Indego, launched in 2015 and has grown to 250 stations and 2500 bikes (electric and classic), and is nationally recognized as one of the most equitable bike share programs in the country. Coordinating growth within the communities we seek to serve is fundamental to how we operate andu00a0the Indego system is set to more than double in scale in the coming years. We are currently looking for a dedicatedu00a0Community Engagement Liaisonu00a0to join our teamThe Community Engagement Liaison (CEL) is a key team member to the success of expansion of the Indego bike share program. The CEL will be responsible for implementing activities that help to establish and maintain Indego's presence with stakeholders and other community members. This position will help build the Indego network as a relevant tool to improve the lives of Philadelphians including historically marginalized communities. The CEL must be passionate about diversity, equity, inclusion and social justice, and understand the potential that bike share offers to improve the lives of all community members.u00a0We are seeking an individual with the proven ability to listen and facilitate meaningful dialogue about Indego with communities including communities of color, low-income communities, and in some cases, communities with limited English language proficiency. The ability to represent the Indego brand in a way that yields a positive community impression along with expansion support is critical. A successful Community Engagement Liaison will be highly organized and comfortable managing multiple tasks, be a strong team player and have a problem-solving aptitude.u00a0A few of the benefits we offer:- Competitive compensation package u00a0u00a0- Affordable medical, dental, and vision insurance options u00a0u00a0- 401k with up to 4% employer match u00a0u00a0- 4-Day work weeku00a0- 3 weeks PTO + 1 week sick time off per yearu00a0- Paid parental leaveu00a0- Pet-friendly workplaceu00a0Essential Duties and Responsibilities:u2022u00a0 u00a0u00a0Execute outreach and engagement initiatives among bike share and community stakeholders to ensure that Indego expansion milestones are delivered on time.u2022u00a0 u00a0u00a0Support the execution of outreach and engagement strategies that results in meaningful discussions with communities about bike share specific to station siting and system expansion.u2022u00a0 u00a0u00a0Attend in-person site visits as needed to act as liaison between Bike Transit, OTIS, and community members.u2022u00a0 u00a0u00a0Provide in-person support to the City of Philadelphia at community meetings as needed.u2022u00a0 u00a0u00a0Support the process for data tracking for all engagement activities.u2022u00a0 u00a0u00a0Input and ensure accuracy of all community engagement activities in database.u2022u00a0 u00a0u00a0Escalate any OTIS and Community Member concerns to the Community Engagement Manager.u2022u00a0 u00a0u00a0Support the successful execution of Marketing tactics by promoting discounts, passes, etc.u2022u00a0 u00a0u00a0Support City of Philadelphia's and Bicycle Coalition of Greater Philadelphia's community engagement tactics for partnership in various activities including group rides, community events, special programs, etc.u2022u00a0 u00a0u00a0Other duties as assignedEducation and/or Work Experience Requirements:u00a0u2022u00a0 u00a0u00a01-2 years of strong community engagement and/or organizing experience working with diverse populations.u2022u00a0 u00a0u00a0Extensive knowledge of and comfort level with traveling throughout the cityu2022u00a0 u00a0u00a0Ex erience working in culturally diverse environments with demonstrated cultural awareness and sensitivityu2022u00a0 u00a0u00a0Proficient knowledge of Microsoft Office suite (including Word, Excel, and Outlook), Microsoft Teams, and ability to learn new software/productivity tools.u00a0u2022u00a0 u00a0u00a0Bilingual (Spanish) is a plus.u2022u00a0 u00a0u00a0Familiarity with Indego Bike Share System is strongly preferred.u00a0u2022u00a0 u00a0u00a0Strong organizational and time management skills -- ability to prioritize, problem solve and remain calm under pressure.u2022u00a0 u00a0u00a0Ability to enhance social relations within a team with the ability to work collaboratively to successfully execute tasks; ability to work independently with a high level of energy and contribute as part of a larger team.u2022u00a0 u00a0u00a0Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.u00a0u2022u00a0 u00a0u00a0Able to connect with, influence, and persuade stakeholders from various backgrounds and working styles; ability to work in a multicultural, multi-ethnic environment.u00a0u2022u00a0 u00a0u00a0Ability to adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. u00a0u2022u00a0 u00a0u00a0Dependability and ability to follow instructions; respond to management direction; able to function with minimal supervision communicate frequently. Able to work independently and use sound judgement in decision-making.u00a0u2022u00a0 u00a0u00a0Strong accuracy and detail orientationu2022u00a0 u00a0u00a0Ability to prioritize and handle multiple assignments at one timePhysical Requirements and Special Demands:u00a0The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.u2022u00a0 u00a0u00a0This is a full-time position where you will be expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required.u2022u00a0 u00a0u00a0This can be a hybrid role if desired. This role will sometimes require an on-site presence in the office or out in the field to address ad-hoc, in-person requests.u2022u00a0 u00a0u00a0This job will often operate in a professional office located in a warehouse environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.u2022u00a0 u00a0u00a0Job will typically be indoors, but outdoor site visits in various weather types and community meeting/event attendance will be required.u2022u00a0 u00a0u00a0Ability to maintain regular, punctual attendance in accordance with company and department policy.u2022u00a0 u00a0u00a0Any required travel would be local in scope, with travel outside of the l

Created: 2026-01-26