User Experience Researcher

Responsibilities:- Identify the highest-leverage research questions and pursue them with urgency- Design and execute qualitative and quantitative studies- Get hands-on with product data to answer questions quickly- Synthesize findings into clear recommendations that drive cross-functional decisions- Partner closely with PMs, designers, and engineers to shape product direction- Communicate insights through compelling storytelling, tailored to your audienceSpecific projects depend on team staffingwe'll figure that out together once we understand your strengths and interests. A few examples:- Enterprise:What makes employees love Claude enough to champion it internally? How do we help organizations transform how they workand measure the ROI?- Claude Cowork:What ways of working with Claude are genuinely transformative? What would help more people get value from it?- Claude Code:How will coding work continue to evolve? How do we deliver seamless experiences across surfaces and keep developers (and non-devs) deeply satisfied? What we're looking for:- You surface what teams arent seeing.You take initiative, identify blind spots, and push stakeholders to ask harder questionsnot just answer the ones they bring you.- You move fast.You'd rather run a scrappy study today than a perfect one next week.- You bring rigor without rigidity.You've executed enough good research that strong methods come naturallyfreeing you to adapt and get creative as needed.- You're an AI-native user researcher.You already use AI tools to improve your workflows and you're excited to help us create the research tools of the future.- You stay close to the product.You pay attention to where capabilities are heading and help us find and then ride that next opportunity.- You're technical and self-sufficient.Youre experienced working directly with product analytics and behavioral data.- You make stakeholders more user-centered.You partner closely with PMs, designers, and engineers, and help them internalize user thinking so it spreads beyond your research. You may be a good fit if you have:- 5+ years of industry UX research experience- Strong track record of driving product decisions through research- Expertise with mixed methods (both qualitative and quantitative)- Strong SQL skills; able to self-serve on datapulling samples, analyzing usage patterns, working in product analytics tools- Ability to adapt and thrive in ambiguous, fast-moving environments- Excellent storytelling- Strong product intuition with ability to generate strong opportunities and strategies Strong candidates may also:- Have a master's or PhD in HCI, Cognitive Psychology, Anthropology, Information Science, or related field- Have built research tools or conducted novel methods using AIThe annual compensation range for this role is listed below.For sales roles, the range provided is the roles On Target Earnings (

Created: 2026-01-26