Operations Engineering Program Manager, AppleCare (NPI ...

Weekly Hours: 40 Role Number: 200627792-3401 Summary Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple donu2019t just craft products - they build the kind of wonder thatu2019s revolutionized entire industries. Itu2019s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found itJoin this dynamic role in the WW Service Operations organization. In this role you will lead discrete projects related to operational strategy, planning, execution and launch for hardware products. Description The Operations Engineering Program Manager is responsible for managing business and technical aspects of product readiness ultimately owning the launch. The Operations Engineering Program Manager is responsible for managing business and technical aspects of refurb product readiness along with leading strategic supply chain programs across geographies. This role is complex in that it requires a strong blend of both technical knowledge and eye for business covering a wide variety of deliverables spanning across multiple iOS products. Minimum Qualifications + B.S. degree in related field plus 7 years of related experience, or advanced degree plus 5 years of related experience. Engineering degree and MBA is desirable + Work experience as a project/program manager in any one or more of the following areas: New Products Introduction, Supply Chain Management, Product Operations or Service Operations Strong analytical skills required (cost benefit, return on investment analysis) + Strong Excel skills, Skilled in analyzing data, generating insights, and driving data-informed decisions + Excellent product or project management qualifications + Proven experience leading supply chain business project + Design/process mapping capability + Ability to effectively work with cross functional teams to understand requirements and convert them to executable project plans + Comfortable working in a fast-paced, collaborative environment + Excellent presentation, written and verbal communication skills, with demonstrated experience presenting at all levels + Strong leadership capabilities + Additional requirements include the ability to think strategically and execute tactically, a persistent attention to detail, and a high level of comfort working with numbers Preferred Qualifications + Experience in any one of the following: NPI Operations, Global supply management, Service Operations for hardware product launches + Demonstrated experience in building business cases + New Supply Chain design for hardware products across geographies + Advanced Data Analytics with AI/ML experience Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (.

Created: 2026-01-26