Customer Service Representative- Remote

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform u2013 including benefits navigation, care management, home care resources, health information management, and more u2013 Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit . Job Summary: Start Date: Monday March, 2nd 2026 Schedule: Monday u2013 Friday, must be open to any 8-hour shift between the hours of 7am u2013 9pm CST. This role requires one Saturday shift every 4-6 weeks. Exact shift will be assigned after training. Pay: $15.50/hour The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly u201croutineu201d, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. Essential Job Functions: + Identify, evaluate and prioritize callerneeds, questions and concerns. + Formulate plans of resolution and respondappropriately and efficiently. + Maintain and restore customer satisfaction and partner with other teams as needed. + Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol. + Proactively educate caller on program benefits. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer tools to accurately process and document information. + Develop rapport with callers and appropriately adjust communication style. + Provide accurate information aboutSharecare programs and services. + Escalate issues internally and follow up on escalated issues. Qualifications: + High School Diploma + Prior experience in a customerservice relatedfield preferred. + Great communication skills + Must be able to multi-task + General working knowledge of Microsoft Word &Outlook + Computer keyboard proficiencyand internet navigation skillsrequired + Have the ability towork effectively with others in a teamenvironment + Ability to thrive in a fast-growing always changingenvironment Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Created: 2026-01-26