Manager, Wellness Center Membership

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more u2013 in our careers and in our communities. Job Description Summary: The Manageru2019s purpose is to direct all phases of the OhioHealth Wellness Center Membership Program (e.g. McConnell Heart Health Center; Neuroscience Wellness Center) and to provide a high quality service product to members and guests. This position is responsible for the recruitment, selection and development of associates in a manner that will drive contributions toward the centeru2019s annual balance scorecard and annual deployment goals. The manger will provide direct leadership, direction and oversight for the areas of general fitness management, corporate outreach, personal training, and massage (to mention a few.) The manager will also oversee membership services and the communication desk. The manager will collaborate w/appropriate stakeholders to develop, implement and coordinate programs. Responsibilities And Duties: 15% Customer Service Responsibilities Responsible for the member, patient, guest experience being delivered daily with every customer interaction. Engage members and guests with an enthusiastic and pleasant attitude while they are in the center, contacting them when necessary, and providing a culture that supports connecting members to staff, as well as other members of the Wellness Center. Collaborating and coordinate with other OhioHealth stakeholders to support outreach activities and deliver the Wellness Center experience and preventive & wellness programs and services. Ensure that the comment card database and customer concerns are addressed in a timely fashion. 15% Fiscal Responsibilities Help develop annual business plan, budget and capital improvements plan Manage monthly operational expenses Manage monthly FTEs within budgetary guidelines Identify negative fiscal trends and develop strategy to reverse them Monitor the centeru2019s financial performance to ensure budgetary goals are met and promptly address financial problems Drive revenues, manage expenses, and achieve bottom-line performance number 40% Leadership Responsibilities Accountable for fostering an environment that embraces a culture of customer first and creates personalized experiences for each member, patient & guest Recruit, select, develop, educate and lead associate teams, including conducting regular staff meetings, conducting performance reviews, and developing associates for career advancement through the use of Performance Review Systems and Development Planning Develop applicable programming for a medical fitness population and lead the Medical Fitness Association Facility Certification process if applicable Serve as a role model for the associates, including performing any necessary job responsibilities, as may be required to ensure the center delivers upon its promise to deliver the positive & unique experience Monitor performance and provide feedback to associates on an on-going basis In collaboration with other OhioHealth fitness facilities, evaluate current center processes, programs, and systems for continuous improvement and innovation opportunities Coordinate with other departments within OhioHealth to develop plans for programs and to produce program information Delegate responsibility and authority to appropriate team members Handle member complaints in accordance with policies and customer service Develop plans to evaluate programs relative to the mission and goals for the respective Wellness Center; ensure that facility goals are used in the evaluation process 10% Regulatory Responsibilities Ensure all Policies & Procedures are adhered to and ensure all staff are accountable for compliance of these Policies & Procedures Participate in medical fitness programming to ensure all regulatory standards related to the Medical Fitness Association, Joint Commission on Accreditation of Healthcare Organizations and Ohio Department of Health are adhered to Monitor and ensure associatesu2019 continuing education requirements are being met and required licenses are current and active 10% Sales and Marketing Research and analyze current and future market areas, and develop sales strategy based on data Develop sales and marketing strategy, in conjunction with Prevention & Wellness team, and marketing and communications department. Plan, organize and promote member acquisition/retention programs Monitor competitor programs, services and sales activities Educate physicians and rehab providers on program offerings and wellness center updates relevant to their patient populations 10% Facilities/Campus/Safety Oversight Collaborate with RMH Facilities team to stay apprised of operation issues impacting the Center Collaborate with RMH Facilities team on the landscaping contract, specifications and execution Develop and implement safety policy & procedures for the center and collaborate with key stakeholders ongoing for effectiveness Minimum Qualifications: Bachelor's Degree (Required)BLS - Basic Life Support - American Heart Association Additional Job Description: MINIMUM QUALIFICATIONS Bacheloru2019s degree in Exercise Science, Physical/Occupational Therapy, Athletic Training, Nursing, Health Education, or related field. BLS. Knowledge in cardiovascular and pulmonary anatomy, physiology and pathophysiology; musculoskeletal/neurological conditions limiting or influencing exercise prescription and performance; exercise science and current research findings related to physical activity in general and in special populations, especially the aging and elderly. Two years health and fitness management or program development experience. DESIRED ATTRIBUTES Masteru2019s degree in a health related field. Experience managing wellness center with clinical programs; multidisciplinary teams; and evidence of development and implementation of exercise standards. ACSM Exercise Specialist Certification, ACLS certification, 5+ years of fitness management experience. Work Shift: Day Scheduled Weekly Hours : 40 Department Neuro Wellness Center - Admin Join us ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Created: 2026-01-26