Customer Service Agent - CMH

Department:Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description: For external applicants only:(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Ohio.(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inpersonand not selected for the Customer Service Agent position at CMH within the last 12 months.Pay & Benefits:Pay of $20.22 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.Benefits you'll love:Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earningsPotential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profitCompetitive health insurance for you and your eligible dependentsSouthwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.Explore more benefits you'll love: to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest,you'llwork at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly.You'llbe one of the first Southwest Employees ourCustomersmeet, andyou'llhelp set the tone for a great trip.You'llalso be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience makea big differenceevery day. See what a day as a Customer Service Agent looks like:swa.is/DayWithCSAAdditionaldetailsThis role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union.Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times whenmandatory overtimeisrequiredto support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.U.S. citizenship or current authorization to work in the U.S.requiredand no current orfuture workauthorization sponsorship available.Learn more about becoming a Customer Service Agent and check out the FAQs:/customer-service-agentsWe'recommitted to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.ResponsibilitiesProvides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for provid

Created: 2026-01-26