Front Desk/Member Services Representative

The Front Desk / Member Services Representative serves as the first point of contact for members and guests, providing exceptional service and support while ensuring accurate records, smooth daily operations, and a welcoming club environment. This role supports the Membership Director, assists members with a wide range of needs, and helps coordinate club activities, events, and communications.Essential Duties and Responsibilities:Greet and assist members and guests in a friendly, professional mannerAssist members with account-related needs including password resets, guest passes, profile updates, and booking groups or activitiesAnswer incoming calls and direct inquiries to the appropriate departmentsMaintain accurate club records, including phone lists and member informationAssist the Membership Director with administrative tasks as neededSupport new member orientation, including tours and onboarding assistanceRecord daily event attendance counts in spreadsheetsRecord daily group counts in spreadsheetsMaintain and update the New Member and New Homeowner listsBook groups and other non-food and beverage eventsPrepare and maintain weekly club schedules and daily Desert Pavilion schedulesCreate and maintain weekly rosters and tent cardsTrack yearly lists of upcoming club events, including open and closing datesManage charge lists and name tags for eventsCreate and distribute flyers for club eventsManage mailbox kiosks and assist members as neededStock and deep clean the Desert Pavilion areaEnsure event spaces are properly set up, including room configurations and tablecloth placementManage TV screens and binders for advertising and promotional purposesTake photos at club events as neededHandle packages occasionally, up to 50 poundsSkills and Qualifications:Strong customer service and interpersonal skillsExcellent organizational skills with strong attention to detailAbility to multitask and prioritize in a fast-paced environmentProficiency in Microsoft Office Suite including Word, Excel, Outlook, PowerPoint, and PublisherProficiency in CanvaAbility to work independently and as part of a teamAbility to lift up to 50 pounds occasionallyWork Environment:This position is primarily based at the club's front desk and common areas and may require standing for extended periods, interacting with members throughout the day, and occasional physical tasks related to event setup and package handling.

Created: 2026-01-26