Desktop Support Specialist - 3019083

JOB REQUIREMENTS: Job#: 3019083 Job Description: Job Summary: WisconsinPublic Media (WPM) (is excited to invite applicationsfor a User Support Specialist I to join our IT team. This is a fantasticopportunity for someone who loves to solve problems, learn newtechnologies, and work directly with the creative storytellers, from ourradio hosts to our TV producers, at the heart of WPM's public servicemission. As our User Support Specialist I, you will be the welcoming,first point of contact for all our colleagues. In this hands-on role,you'll be responsible for: Providing frontline support for the toolsour teams use every day, including Office 365, Google Workspace,Windows/Mac applications, printers, and file shares. Troubleshootingday-to-day tech challenges, setting up new equipment, and working withstaff to solve their problems. Learning about and helping with theworkflows staff use to create media. Your work is essential as itenables our staff to have the reliable technology they need to create,produce, and share their work with audiences across the state. We areseeking a candidate who is a curious and creative problem-solver, valuescollaboration, and is genuinely driven by our mission. This role willreport to the User Support Services Manager and will be located on-sitein Vilas Hall at UW-Madison. We are committed to equitable, unbiasedhiring processes, flexible work environments, and ongoing, openconversations and reviews of diversity, equity and inclusion in ourcontent and workplace. Responsibilities: Assists with the delivery ofroutine information technology (IT) support services to end users insupport of institutional technology operation. May serve as an initialpoint of contact for customers. Assists with basic procurement,installation, configuration, repair, and modification of varioustechnology hardware, software, and associated components under closesupervision Identifies, troubleshoots, resolves, and/or escalates basicdata, network connectivity, client/server processes, and applicationissues according to established policies and procedures Assists with theoperational maintenance of technology systems to ensure appropriateintegration, compatibility, and functionality according to establisheduser requirements Serves as an initial point of contact for individualsand groups providing basic organizational information about technologyresources and addressing their needs Unique o Assists in maintaininginternal knowledge base documentation and creating new documents forcommon technical issues. o Provides basic, one-on-one instruction andguidance to end-users on the use of standard hardware, software, andbusiness applications. Education: H.S. Diploma Preferred MinimumQualifications: Required Qualifications: Demonstrated experience in acustomer-facing role with strong active listening skills and a focus onprofessional, empathetic support. Excellent verbal and writtencommunication skills, with the ability to understand user needs andexplain basic technical concepts to non-technical users. Experiencesupporting modern computer hardware (desktops, laptops) and operatingsystems (Windows 10/11, macOS). Ability to apply practical, logicaltroubleshooting to identify, resolve, or escalate basic technical issuesDemonstrated curiosity and a strong eagerness to learn new skills,technologies, and support procedures. Ability to work both independentlyand collaboratively within a team. Ability to accurately followestablished policies, procedures, and documentation. PreferredQualifications Experience using a ticketing system to help customersExperience with applications like Microsoft 365 or Google Workspace.Basic understanding of Active Directory (e.g., password resets) andfundamental networking concepts. Experience providing technical supportin a higher education or public-sector environment. We recognize that ualified applicants come from a variety of backgrounds, lifeexperiences, and levels of educational access. We encourage you to applyeven if you don't match all of the preferred qualifications listedabove. Work Type: Full Time: 100% This position is primarily onsite withoccasional flexibility for remote work. EEO Employer Apex Systems is anequal opportunity employer. We do not discriminate or allowdiscrimination on the basis of race, color, religion, creed, sex(including pregnancy, childbirth, breastfeeding, or related medicalconditions), age, sexual orientation, gender identity, national origin,ancestry, citizenship, genetic information, registered domestic partnerstatus, marital status, disability, status as a crime victim, protectedveteran status, political affiliation, union membership, or any othercharacteristic protected by law. Apex will consider qualified applicantswith criminal histories in a manner consistent with the requirements ofapplicable law. Apex Systems is a world-class IT services company thatserves thousands of clients across the globe. When you join Apex, youbecome part of a team that values innovation, collaboration, andcontinuous learning. We offer quality career resources, training,certifications, development opportunities, and a comprehensive benefitspackage. Our commitment to excellence is reflected in many awards,including ClearlyRated's Best of Staffing in Talent Satisfaction in theUnited States and Great Place to Work in the United Kingdom and Mexico.Apex uses a virtual recruiter as part of the application process. Clickhere for more details. Apex Benefits Overview: Apex offers a range ofsupplemental benefits, including medical, dental, vision, life,disability, and other insurance plans that offer an optional layer offinancial protection. We offer an ESPP (employee stock purchase program)and a 401K program which allows you to contribute typically within 30days of starting, with a company match after 12 months of tenure. Apexalso offers a HSA (Health Savings Account on the HDHP plan), aSupportLinc Employee Assistance Program (EAP) with up to 8 freecounseling sessions, a corporate discount savings program and otherdiscounts. In terms of professional development, Apex hosts an on-demandtraining program, provides access to certification prep and a library oftechnical and leadership courses/books/seminars once you have 6+ monthsof tenure, and certification discounts and other perks to associationsthat include CompTIA and IIBA. Apex has a dedicated customer serviceteam for our Consultants that can address questions around benefits andother resources, as well as a certified Career Coach. You can access afull list of our benefits, programs, support teams and resources withinour Welcome Packet' as well, which an Apex team member can provide. APPLICATION INSTRUCTIONS: Apply Online:This positionis listed by a private employment agency. The agency is the legalemployer. No fee will be charged of the job applicant.

Created: 2026-01-26