Senior EHR Support Analyst

Description To Qualify: You must live in the San Antonio, TX area today. RN is Required. Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Senior EHR Support Analyst with IT&S - San Antonio Division you can be a part of an organization that is devoted to giving back Benefits IT&S - San Antonio Division offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits ( _Note: Eligibility for benefits may vary by location._ Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the IT&S - San Antonio Division family We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior EHR Support Analyst to help us reach our goals. Unlock your potential Job Summary and Qualifications The Senior EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation. The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. GENERAL RESPONSIBILITIES u2022 Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications. + Leads and facilitates multiple facility core clinical systems team on clinical IT activities u2022 Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues u2022 Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests u2022 Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products u2022 Provides on-call assistance as needed. u2022 Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility u2022 Facilitates and manages maintenance of multiple facilities specific dictionaries u2022 Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities u2022 Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed u2022 Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications u2022 Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities u2022 May develop clinical application reports as needed u2022 Performs quality audits and tracks metrics related to clinical application use u2022 Participates in meetings as a member of facility clinical leadership for supported facilities u2022 Promotes system security and patient confidentiality and helps ensure compliance u2022 Coordinates the execution and use of tools for audits u2022 Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership u2022 Adheres to Code of Conduct and Mission & Value Statement u2022 Participate in special projects as needed and performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES: Required: u2022 Understanding of clinical operations and application support processes and workflow u2022 Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR u2022 Demonstrated ability to establish and build strong relationships across a broad range of personality types u2022 Demonstrated ability to communicate effectively with clinical and information technology personnel verballyand in writing u2022 Demonstrated customer orientation u2022 Excellent leadership and teaching abilities u2022 Demonstrated advanced computer skills u2022 Understanding of reporting tools functionality and capabilities u2022 Must be able to drive to assigned sites to complete work Preferred: u2022 Proficiency in various programming and clinical application reporting tools u2022 Customer service orientation and/or training. EDUCATION & EXPERIENCE u00b7 Bacheloru2019s Degree Preferred, RN Required u00b7 3 to 5 Years Related Work Experience ITG ( transforms healthcare and givespeople healthier tomorrows . We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward . We do this byseeking, embracing, developing, and delivering technology for patient care. HCA Healthcare has been recognized as one of the World's Most Ethical Companiesu00ae by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

Created: 2026-01-26