Field Service Engineer II (Western Region)

Inside the RoleThis role involves providing onsite support to customers and service partners in the assigned West Coast area. The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and forward these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns.Candidates must be located in Western Region territory, which includes: CA, OR, WA, AZ, UT, ID, and MTPosting InformationWe provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.We Take Care of Our TeamPosition offers a starting salary range of $78,000.00- $100,000.00 USDPay offered dependent on knowledge, skills, andexperienceBenefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13+ calendar holidays; 8 weeks paidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.What You Drive at DTNAAdvise and support customers in an assigned area for all service and maintenance topics.Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targetsAnalyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints.Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.Support service partners in the degeneration of campaigns and struct the service personnel from customers in all service and maintenance collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaintsComplete recall and campaign work on company and customer vehicles.Knowledge You Should BringBachelor's degree in related field, or 6 years of relevant experience in lieu of degree.2-4 years of relevant experience in automotive industryExcellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skillsHigh level of personal and professional integrity, honesty and accountability.Ability to travel regionally and internationallyAn attached resume is requiredExceptional Candidates Might HaveUnderstanding and ability to understand and to explain complex technical product in detailOutstanding customer service experience.CDL with P endorsement a plus#LI-Remote #LI-RR1Where We WorkThis position is open to applicants who can work in (or relocate to) the following location(s)-Billings, MT US, Los Angeles, CA US, Phoenix, AZ US, Portland, OR US, Salt Lake City, UT US, Seattle, WA US. Relocation assistance is not available for this position.Schedule Type:RemoteAt Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry

Created: 2026-01-26